Acura of Barrie

Paul in service is brutal I’ve purchase 3 vehicles over the years at Barrie Acura, I’ve recently had to speak to Paul in service on two occasions. This first time I gave him a I’ve purchase 3 vehicles over the years at Barrie Acura, I’ve recently had to speak to Paul in service on two occasions. This first time I gave him a pass, we can all have a bad day. I should’ve gone with my gut, my second encounter was the same as the first. His disrespectful tone and his everyone’s an idiot attitude are a disgrace for Barrie Acura. More

Amazing customer service This review is for parts and service department. John and Rob was very professional and helped me with my needs as well as advice for parts and access This review is for parts and service department. John and Rob was very professional and helped me with my needs as well as advice for parts and accessories. Nathan from service helped me to do a recall and was able to book me in for service next day which is usually not that case in Toronto area. Overall staff went above and beyond in terms if customer service and satisfaction. Thank you again and happy holidays! More

2019 RDX Excellent vehicle, sales, service This is my second new RDX from Acura of Barrie. Monica and the rest of the staff were great to deal with. Nathan in service as well as the rest of the This is my second new RDX from Acura of Barrie. Monica and the rest of the staff were great to deal with. Nathan in service as well as the rest of the staff in service have treated me very well during the past ten years. I am happy to have Acura of Barrie meet my needs for the next ten years. More

Sales, No service! After repeated calls for service and being told everyone is busy! I now have to take my vehicle to a Toronto dealer for a recall notice! They have eve After repeated calls for service and being told everyone is busy! I now have to take my vehicle to a Toronto dealer for a recall notice! They have every excuse in the book why they can't! If you buy an Acura from this dealer, get ready to have your service done somewhere else! More

Consistently excellent service I have been dealing with Acura of Barrie for several years - they serviced my previous RDX and are now doing the same on the RDX I purchased from them I have been dealing with Acura of Barrie for several years - they serviced my previous RDX and are now doing the same on the RDX I purchased from them in 2016. The service staff are pleasant, extremely helpful and professional; the quality of the work is excellent. More

Acura of Barrie has done it again Last week ,I have had the pleasure to take my vehicle in for service and warranty work at Acura of Barrie . The work was done as promised and in time Last week ,I have had the pleasure to take my vehicle in for service and warranty work at Acura of Barrie . The work was done as promised and in time. Nathan Guaglio Assistant Service Manager, Jeff Ayres General Sales Manager and Kassandra Hibbit Financial Services Manager assisted me. They were simply kind, professional, and courteous people More

Fantastic experience It was a smooth transition from start to finish. The staff were professional and customer service was outstanding. Sales and finance worked seamlessly It was a smooth transition from start to finish. The staff were professional and customer service was outstanding. Sales and finance worked seamlessly in providing the highest quality care promoting a superior purchasing experience. More

15 years of great service I've been dealing with Acura of Barrie since 2003, having bought or leased eight Acura vehicles. During that time I tried having my service work done I've been dealing with Acura of Barrie since 2003, having bought or leased eight Acura vehicles. During that time I tried having my service work done elsewhere but always ended up back at Acura. They're not perfect and there have been times when ownership changes and staff turnover have led to some minor disappointments, but simply put, nobody knows these vehicles better, and nobody is better to deal with than Nathan Guaglio, the Assistant Service Manager, his colleague Paul and Alex the Service Manager. Nat knows the vehicles inside and out and is the most honest and trustworthy service person you could ask for. I trust what he tells me and follow his advice when it comes to required or recommended service, and wouldn't think of going elsewhere. I'm surprised at some of the negative reviews - they simply don't reflect my own experiences, but then I've always felt you get the respect you deserve based on how you treat others. I don't go in with unreasonable demands, I book my appointments ahead of time and I respect that these folks are there to run a profitable business and have limitations on what they can do. Over the years I've witnessed customers who make unreasonable demands, expect immediate service without an appointment (e.g. snow tires installed during the first big snowfall of the season) and expect warranty coverage despite NOT maintaining regularly scheduled service on their vehicles. And when they don't get what they want who do they blame - yup, the dealership and its staff when they should be owning up to their own mistakes and self entitled attitudes. Despite this Nat, Paul and Alex still treat them with the respect they haven't earned and carry out their duties in a professional courteous manner, even with customers who don't deserve the courtesy (at least in my eyes). To be clear, I have no affiliation with the dealership - financial or family. I'm simply a customer who has been the recipient of probably a hundred or more great experiences over 15 years at Acura of Barrie and feel others should know about it. More

Terrible Experience Service department was unhelpful, very arrogant, and plain rude in how they spoke to me. It was like me the customer asking for help was a royal pain Service department was unhelpful, very arrogant, and plain rude in how they spoke to me. It was like me the customer asking for help was a royal pain in the rear end when I had some questions about my warranty and issue.....do they not work in "service" department? Another Acura dealer was happy to help me with my service request and I was thankful for the help. They now get my service moving forward and my trade in when its time. Bye bye Barrie Acura! More

Awesome Experience Walked into the dealership and customer service was awesome right from the start, Monica walked us thru the new purchase and set up of the new vehicl Walked into the dealership and customer service was awesome right from the start, Monica walked us thru the new purchase and set up of the new vehicle. Great team work ! More