Acura Pickering

Very Poor experience from get go I was searching the market for an Acura RDX and autotrader pointed me to ACURA Pickering which had the model and year I was looking for. Checked the I was searching the market for an Acura RDX and autotrader pointed me to ACURA Pickering which had the model and year I was looking for. Checked the ACURA Pickering website which offers an option to put your own offer on a vehicle. So I have placed my offer which was $2000 less than the advertised price. My expectation was that the offer would be either declined or accepted from her go. So 10 min later I get a call from a Sales rep telling me that he reviewed my offer and that I should come over to speak to a Sales rep. In my mind that meant they accepted my offer. I asked the guy if my offer has been considered since I would not want to travel 58Km for nothing. He confirmed that all is ok. So I drive 58k to the dealership, and there another bad experience. A salesperson approached me and after I told her about my offer and everything she starts asking me for drivers lucence, alll my information, starting to work on the papers all while I had to wait for the back and forth game between the sales rep and her manager. In my mind I thought that any reputable dealership would take you to check the car first and take it for a spin. What if I did not like the car? It would have saved me all that time. Anyways, in the end, after driving 58km over and waiting almost half an hour before I could even see the car, the salesperson tells me that the price on the car is firm and that they cannot accept my offer. So from the very get go, I was totally turned off by the lack of professionalism on this dealership. I wonder if they can give me back my wasted two hours. I ended up going to Downtown ACURA wher I had a totally different experience. Just the way a customer would expect to be treated. More

DONT TRUST THIS DEALERSHIP PLEASE AVOID, DONT BUY ANYTHING FROM THEM. No service after sale, they make big promises but do nothing, Very Unprofessional, useless, worst dealershi PLEASE AVOID, DONT BUY ANYTHING FROM THEM. No service after sale, they make big promises but do nothing, Very Unprofessional, useless, worst dealership in whole Canada, I have never ever seen cheater like them. I bought BMW from them, there was lot of noise and shaking problem due to tires, I noticed during Test ride but their sales person/manger said they will take care, then I made deal(that was my fault I trust them). But when I bought the car and realized that problem was not fixed, I went back and showed to their service center. Service center guy told me tyres need to be replaced. Then I asked Sales Manager Peter to fix this problem as Promised, he said dealership cannot do anything. I sent many emails to sales manager, tried to contact at care@aucrpickering.com, called them but no response. Earlier, while making deal their Director's wording was "If anything happens, we will pick your car from your city and Fix it, if not able to fix we will exchange it with other car or refund your total money, thats how we work". and now they don’t even bother to reply my emails/phone calls. More

Avoid this dealership PLEASE AVOID, DONT BUY ANYTHING FROM THEM. No service after sale, they make big promises but do nothing, Very Unprofessional, useless, worst dealershi PLEASE AVOID, DONT BUY ANYTHING FROM THEM. No service after sale, they make big promises but do nothing, Very Unprofessional, useless, worst dealership in whole Canada, I have never ever seen cheater like them. I bought BMW from them, there was lot of noise and shaking problem due to tires, I noticed during Test ride but their sales person/manger said they will take care, then I made deal(that was my fault I trust them). But when I bought the car and realized that problem was not fixed, I went back and showed to their service center. Service center guy told me tyres need to be replaced. Then I asked Sales Manager Peter to fix this problem as Promised, he said dealership cannot do anything. I sent many emails to sales manager, tried to contact at care@aucrpickering.com, called them but no response. Earlier, while making deal their Director's wording was "If anything happens, we will pick your car from your city and Fix it, if not able to fix we will exchange it with other car or refund your total money, thats how we work". and now they don’t even bother to reply my emails/phone calls. I trust them because I thought it is big dealership, but please avoid if you don’t want headache, stress. More

Purchase and trade-in of a new ILX Well, My wife and I wanted to downsize her TLX with the advent of retirement next year. We were connected to Stephanie , sincere and carring salespers Well, My wife and I wanted to downsize her TLX with the advent of retirement next year. We were connected to Stephanie , sincere and carring salesperson. Stephanie, assisted by Dan, worked and worked on our financial constraints at nauseum for over 2 nights. They kept trying to please this customer as well as do well for the dealership, of which we have become a fan of after 5 Acura's. These 2 people actually were able to close this deal without our old friend Shawn Harris to say the least.. I know that Stepanie was put under a lot of pressure as I am capable of doing to sales people but she stuck with it to our successful conclusion. Our next purchase is hers for sure ... More

Had an efficient, informative and fun experience. My sales representative Vish is the best. Real cool guy that takes his job seriously. He is well informed and very professional. I highly recommend yo My sales representative Vish is the best. Real cool guy that takes his job seriously. He is well informed and very professional. I highly recommend you see Vish for your next vehicle at Acura Pickering. More

Stephanie Cockburn My sales rep was Stephanie. I found a 2015 VW that Acura Pickering had on their lot. I contacted the dealership and from Stephanie's first contact wit My sales rep was Stephanie. I found a 2015 VW that Acura Pickering had on their lot. I contacted the dealership and from Stephanie's first contact with me onward the experience was exemplary. She's attentive, thorough, professional, and made my daughter and I feel extremely comfortable about the purchase of her first car! I would recommend Stephanie without hesitation! More

Winter Tires & Rims for my New TLX. Friendly, Courteous and Professional Service by everyone I Dealt with. My car had been washed, but the only small item was that after I got home I not Friendly, Courteous and Professional Service by everyone I Dealt with. My car had been washed, but the only small item was that after I got home I noticed some grease on the front left fender that I got on my glove and had to wipe off the car. I assume it accidentally rubbed off a technician and not a big deal for me. More

Great experience Recently bought a 2017 TLX from Acura Pickering. I could not have been happier with the experience or team, specifically Jeremy Henson, who was knowle Recently bought a 2017 TLX from Acura Pickering. I could not have been happier with the experience or team, specifically Jeremy Henson, who was knowledgeable, professional, friendly and helpful. More

Pickering Acura is a top dealership I have now leased 3 vehicles at Pickering Acura and find their service levels truly excellent - they take the time with you that other dealers don't I have now leased 3 vehicles at Pickering Acura and find their service levels truly excellent - they take the time with you that other dealers don't More

couldn't have been better. Colin was very easy to work with. Everyone we encountered was a pleasure to work with. I couldn't give any recommendations because there wasn't room f Colin was very easy to work with. Everyone we encountered was a pleasure to work with. I couldn't give any recommendations because there wasn't room for I'm[rpvement More