Acura Pickering

Overcharged and dealer agrees...but still waiting for refund If you have used Pickering Acura in the past 2 years to service your vehicle(s) then you want to check your invoices for accuracy (the problem may go If you have used Pickering Acura in the past 2 years to service your vehicle(s) then you want to check your invoices for accuracy (the problem may go back further but I was not getting my vehicles serviced here). If you have seen the invoices you know they are not simple to read with so many line items etc. and I always assumed that I was being charged what I the invoice showed in the quote BUT THAT WAS NOT THE CASE. When I took my vehicles in for service such as a Maintenance B the invoice quotes $249.95 + HST and Fees but when you add up all the line items that go into the final amount your charged the total I was charged was $258.38 + HST and Fees. Now you may say so what for a difference of $8.43 + HST but on a % basis I was charged 3.4% more than what was quoted selling price - so for every $1,000 you spend on service your charged an extra $34 for nothing! BUT THIS IS NOT THE BIGGEST PROBLEM - review your bills closely and look for the Environmental Fees, not only are you charged them on the individual service items (i.e. included in the Maintenance B package for example) but be careful that they are not also charging it to you a second time on the last line item of your invoice (these fees ranged from $6.11 to $26.92 on 6 invoices I questioned the dealer about). In the end the average error on the invoices I looked at was 3.3% (i.e. - I was charged 3.3% more than I should have been) and I have been dealing with the service manager for over 2 months to get my refund. The manager has acknowledged that there are errors and offered a service credit but the problem was it was for only roughly 1/2 of the amount I was overcharged because they did not look at all my bills - I had to send them a complete calculation (in excel to make it simple) but have been waiting almost 3 weeks with no word (I suspect they will respond to this review on a timely basis!). The lesson learned is that in the end don't trust that the "system" or "process" is working - when you get your bill take the 10 minutes to look it over and add it up in the dealership - it could save you hundreds of hard earned $'s. Hoping this helps someone JULY 30TH UPDATE - interestingly enough (as I suggested above) I received an email today from the manager apologizing for delay in responding to me and promising to make things right. Will update once again when something substantial happens More

Untruthful Sales Manager Sales manager reached out, offered to replace my MDX with a new model without penalty plus adding new incentives on top. Told him I will be driving al Sales manager reached out, offered to replace my MDX with a new model without penalty plus adding new incentives on top. Told him I will be driving almost 200kms back and forth so he better respect his deal. Went to the dealership, waited almost 2.5 hrs and then he gave me a completely different deal. Asked me to pay $100/month extra for the same vehicle I have and forgot about all incentive When I reminded him about our discussion, he extended his hand and said thank you for coming. It was so rude, Honestly, not sure how he can be a successful sales manager for Acura. Would never deal with this location again until he leaves More

Do Not Bring Your Vehicle to Acura Pickering for Service To my fellow Acura owners: I have never left a review before for any business, but my experience at Acura Pickering has been so appalling that I fe To my fellow Acura owners: I have never left a review before for any business, but my experience at Acura Pickering has been so appalling that I felt the need to leave a comment. Please take my silly advice and DO NOT take your vehicle to Acura Pickering. I dropped my car off on Apr 22/19 for a service job that was supposed to take 3 to 5 days. It is now May 30/19 and they still have my car. They have now had my car for 39 days...yes, that was not a typo...39 days...and still counting!!! I have been given so many different excuses for the delays, it is almost comical at this point. Here are a few of them: "We're almost finished with your car...we just have to order a few nuts and bolts which are on back-order" "The mechanic assigned to your vehicle called in sick" "The mechanic assigned to your vehicle had to attend Acura school/courses" "The parts that we ordered for your vehicle were used for another job and the parts are now on a nation-wide back-order" People, I am not making any of this up. Trust me, do yourself a favour and take your vehicle somewhere else....anywhere else! More

They have cheated me twice from the same deal. FRAUD! Acura Pickeirng is a SCAM. BE AWARE!!! Acura Pickering is a big FRAUD! They are dishonest and rip you off. They have cheated me twice form the same Acura Pickeirng is a SCAM. BE AWARE!!! Acura Pickering is a big FRAUD! They are dishonest and rip you off. They have cheated me twice form the same deal. Don't buy any vehicle from them. More

poorly run I called to order a set of winter wheels and tires for my wife's 2019 RDX, they gave me 2 options but only had the 1 in stock, which was fine. they I called to order a set of winter wheels and tires for my wife's 2019 RDX, they gave me 2 options but only had the 1 in stock, which was fine. they quoted $1900+_ approx. for the set they had in stock. I asked to pick them up later that day (Friday November 9) was pushed from parts to service (annoying but not a big deal, they were not installing on the car) they didn't call back as promised to confirm they were ready for pickup Friday or Saturday. My wife called a couple of times on Monday but could only get voicemail, so I called got someone in service, now they don't have them in stock but will later that day again annoying but ok, now they want $200 more then Friday go back and forth a few times with no luck give up on them, call Maple Acura they do it a complete set for $1,700+_ and have them in stock. will now move the service for the 2 MDX (2007 and 2014) to maple as well as all service for the 2019 RDX. More

Price Hi my name is Salim Sorwar. Today I went to my car service centre for my Acura MDX 2017, to get my oil changed A12. They were supposed to charge me $ Hi my name is Salim Sorwar. Today I went to my car service centre for my Acura MDX 2017, to get my oil changed A12. They were supposed to charge me $139, but they increased the price without informing me about it. As a result, they charged me $353. I’m very upset about the service they are providing. More

Bought My first MDX 2018 Bought my first MDX Elite . Really enjoyed the experience. You walk in the door and someone greets you right away. Makes you feel like they care. When Bought my first MDX Elite . Really enjoyed the experience. You walk in the door and someone greets you right away. Makes you feel like they care. When I picked up the car they went over everything and made sure I knew all about my new to me car...Thanks Acura and Kevin& Pele I would recommend you anyone wanting to buy a vehicle. More

Fast and easy I went to the dealership with a cracked side window on my 2011 Acura. They charged for the part but installed the new mirror withno charge. Thank you I went to the dealership with a cracked side window on my 2011 Acura. They charged for the part but installed the new mirror withno charge. Thank you Will who looked after my car today. More

Recent mdx purchased I recently purchased a new mdx from pickering Acura. Our sales rep Stephanie was excellent! Friendly, patient, organized! She’s didn’t make us feel ru I recently purchased a new mdx from pickering Acura. Our sales rep Stephanie was excellent! Friendly, patient, organized! She’s didn’t make us feel rushed and took the time to get to know us and understand what we were looking for! More

Poor Service My husband and I went in looking to purchase an Acura RDX. My husband had purchased a MDX when the dealer was located in Whitby a few years ago. The My husband and I went in looking to purchase an Acura RDX. My husband had purchased a MDX when the dealer was located in Whitby a few years ago. The salesman in Pickering (can't remember his name) laughed in my husband's face when he told him what he paid for the MDX and argued with him that he didn't pay that price which was pretty rude (they had too many and were blowing them out at the time). Then on the test drive for the RDX I was looking at he wouldn't let us take it out on our own. He sat in the back and played on his phone. When we asked for a price he handed us off to someone else it we sat down with and this new guy gave us the full price. We asked if he could do anything on the price and he said that is the price. We left. A month later we went to Markham Acura and had excellent service, good price and within 1&1/2 hours I had purchased a brand new RDX. Pickering is very poor service and I wouldn't recommend it to anyone. More