Acura Pickering

waste of time management not helpful dont care about customers i hope this place close down was ready to buy a vehicle they wouldn't sell it customers i hope this place close down was ready to buy a vehicle they wouldn't sell it More

Most say Don is a realist, calm and easy going. Best person you can ever think of doing business with. Appreciate all the work he has done. Great customer service. Thank you Don Chen! person you can ever think of doing business with. Appreciate all the work he has done. Great customer service. Thank you Don Chen! More

Worst experience ever Aside from being lied to when I bought my car (hitch capacity), the service was the worst I have received in 40 years dealing with dealerships. First Aside from being lied to when I bought my car (hitch capacity), the service was the worst I have received in 40 years dealing with dealerships. First time visit, they replaced brand new brakes with lower quality pads, and now getting pulsing. Second experience (windshield replacement) I was showered with BS, and nonsense to get the work completed after 3 days..It has been a costly mistake but I going too have live with. I wouldn't trust their work to put air in my tires. Beware of this dealership. More

It Takes A Team Before I even arrived the customer care was rolled out from emails to calls from management to support staff everyone was on board to making sure that Before I even arrived the customer care was rolled out from emails to calls from management to support staff everyone was on board to making sure that me and car were well taken care of. More

GREAT SERVICE TOP TO BOTTOM It is not often that I write a letter to a company regarding my experience, but in this case I feel I must. The service that I received from Acura P It is not often that I write a letter to a company regarding my experience, but in this case I feel I must. The service that I received from Acura Pickering was nothing short of excellent. I did not purchase my Acura from your dealership nor have I ever been to your location for service. I was driving from St. Catharines on my way to Quebec City for Christmas vacation when my Acura broke down. luckily for us that it happen close to your store. The service manager Don Chen and his staff were incredible to deal with. They did everything they could to ease our pain. We got attention immediately and although the car was not fixable in time for our vacation they helped arrange a rental for us and even helped me unload and reload car with all our stuff. (the car was jammed packed) so that we could continue on our journey. Upon my return I was granted a curtesy car while my car was still under repair. My two young daughters still talk about the hot chocolate and candies your staff was feeding them… After this experience I have decided to continue to service my car at Acura Pickering. Although it is far from my home, they service I receive is worth it. My mother also lives in Pickering so it gives me an excuse to see her more. Brad. More

Deceptive Sales tactics. Do not do business at this dealership. Dishonest and fraudulent behaviour. Should not be allowed to represent the brand. Do not trust anything you are told from sales to manage dealership. Dishonest and fraudulent behaviour. Should not be allowed to represent the brand. Do not trust anything you are told from sales to management staff. More

Very bad customer service, the sales staff was extremely rude, unprofessional and illmanered. The dealership was nonintrested and didn't want to sell their car. Even though bought 2018 Honda Accord Touring rude, unprofessional and illmanered. The dealership was nonintrested and didn't want to sell their car. Even though bought 2018 Honda Accord Touring last month they behaved as if the customers were intruding their space and bothering them . They didn't even give the complete do moments of the car and unlike they promise on their website inspection and oil change, none of that was done. More

Bought my Honda CRV touring from them. Kevin was outstanding and is a really nice sales manager. Always ready to help you with patience. Very friendly people and very helpful too. Loved my purch outstanding and is a really nice sales manager. Always ready to help you with patience. Very friendly people and very helpful too. Loved my purchase experience with Pickering Acura. More

Bad service Did not enjoy this place. I agree with many of the reviews here. Not trustworthy and did not hold up to their end of the bargain. Very regretful of ma Did not enjoy this place. I agree with many of the reviews here. Not trustworthy and did not hold up to their end of the bargain. Very regretful of making my car purchase here. More

Untruthful, dishonest, unethical Bought a used car at this location. They told me many lies and when I got the car, there was an interior part that hadn’t been fixed. The door handle Bought a used car at this location. They told me many lies and when I got the car, there was an interior part that hadn’t been fixed. The door handle fell off within a week. The paint job the promised was a lie- all they did was touch it up with a pen. He made other lies as well that he did not keep his word. Their bottom line is making a sale! They do not care about the customers at all! When confronted the sales associate, he denied making any of the promises or selling points he made. DO NOT COME HERE. When escalated my issues to their manager, they did nothing other than some free oil changes. The manager did not even bother to meet with me. She handed off the issue to another sales manager. Please avoid this place at all costs. More