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Acura Centre of Saskatoon - Service Centre
Saskatoon, SK
26 Reviews
26 Reviews of Acura Centre of Saskatoon - Service Centre
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June 29, 2023
Very friendly and daring staff. They listen to you and offer great service explaining what will be done to your vehicle. They listen to you and offer great service explaining what will be done to your vehicle. More
by scouterbob
July 09, 2021
Bought my Toyota from Acura Saskatoon in April 2020. Went in for a complimentary oil change in January 2021. A month later found out I as missing a huge black metal piece that covered everything under Went in for a complimentary oil change in January 2021. A month later found out I as missing a huge black metal piece that covered everything under the hood, save the windshield wash... I've been calling getting the run around since February this year! They finally ordered the part. They didn't call to tell me it was in even though I verified they had the correct phone number on file for me. It took 4 calls over 2 days to finally find out that had the part... went in today to have it replaced. They ordered the wrong part and told me that the part I say is missing doesn't exist! They will do nothing further! xxxxty service, zero accountability and certainly not customer-focused!!! I sat and wondered if I would have been treated differently, had I been a man! More
by judy.walters68
Employees Worked With
Alf Hanson
September 28, 2020
Best service rep I have met! Suyu is always my go-to girl when it comes to Acura centre service. She always can help easily and quickly book the service appointments, get my car fixed and cleaned quickly and when it comes to Acura centre service. She always can help easily and quickly book the service appointments, get my car fixed and cleaned quickly and flawlessly in the most cost effective way! She also helped me to figure out the problem on my car caused by the third party body shop and helped me to claim the payment! She is just the best! More
by Yating
Employees Worked With
Suyu Zhang
September 28, 2020
Having difficulties with my 03 CL with no answers. Suyu phones me at home and within three days later car is fix. Great service from Suyu and honestly the person I care to deal with. Thx again Suyu as alwa phones me at home and within three days later car is fix. Great service from Suyu and honestly the person I care to deal with. Thx again Suyu as always great work! More
by hissman
Employees Worked With
Wayne Swicheniuk, Suyu Zhang
January 17, 2020
Amazing Service! I always get wonderful service at Acura Centre, but this week when it was -40 my MDX wouldn't start, and roadside assistance was going to take hours, I always get wonderful service at Acura Centre, but this week when it was -40 my MDX wouldn't start, and roadside assistance was going to take hours, I called Acura Centre and George came over right away to help me boost my car, then called service to get my vehicle in that day and arranged a loaner for me to drive. That kind of service goes way above!! I always get great service from Suyu and James is always helpful and is very committed to making sure you leave happy! I would highly recommend Acura Centre to anyone!! More
by kimS
Employees Worked With
Suyu Zhang, George Benneyworth, James Krawchuk
October 23, 2019
The great service and professional Suyu Everytime I have my vehicle serviced Suyu is there to greet me with great enthusiasm. She is very through and always is very helpful. She is the best. Everytime I have my vehicle serviced Suyu is there to greet me with great enthusiasm. She is very through and always is very helpful. She is the best. More
by Karen McMillan
Employees Worked With
Suyu Zhang
September 14, 2019
Had B service with ADS inspection Excellent customer service. Great Type B service and no significant issue with ADS was noticeable, albeit strange noise probably from the struts were Excellent customer service. Great Type B service and no significant issue with ADS was noticeable, albeit strange noise probably from the struts were noticed by the customer sometimes. More
by MJ
Employees Worked With
Suyu Zhang
May 03, 2019
Trying to charge me extra I asked them to fix my car and it was already diagnosed. they were asking 150$ again for diagnosing fee. Very bad customer service. But parts departme I asked them to fix my car and it was already diagnosed. they were asking 150$ again for diagnosing fee. Very bad customer service. But parts department is nice. I wonder how many people got ripped off like this. Unbelievable from an Acura Service Centre More
by Welcome
Employees Worked With
Service Staff
April 19, 2019
Request for Service I contacted Saskatoon, April 04, to seek an appointment for Monday morning. (Since it's a 6 - hour drive, I planned to travel on Sunday and was seeki I contacted Saskatoon, April 04, to seek an appointment for Monday morning. (Since it's a 6 - hour drive, I planned to travel on Sunday and was seeking an early appointment so I could drive home someday. A lady answered my call and after inquiring about my needs, attempted to pass me to a service person, but he was busy and would call me back. After waiting an hour and one-half, I called back and the lady recognized me and told me that were working on my problem and would get back to me. When I had not heard back by the end of day, I cant aced Regina Acura and was immediately connected with Matt who arranged a Monday morning appointment and promised to do his best to expedite my service. This turned out to be exactly how it was handles. In the meantime, on April 05, I reached out to Mr. Loeppky, thinking he should be made aware of my experience. Almost immediately, I received a call from the Service Manger who wanted to arrange a Monday morning appointment. I declined since I had arranged to go to Regina, including a hotel reservation. I subsequently received an e-mail from Riffel advising he had past message to the appropriate person. I had no further communication with Saskatoon, but am very pleased with my reception in Regina. Since it's about the same driving distance, I will reach out to Regina should I need service or consider another Acura product. More
by billv
Employees Worked With
Mark Loeppky
March 30, 2019
I felt At home. Like visiting family members. Super friendly service. Every Employee I dealt with knew about their dealership and how it runs. What's the most important thing I look for when I wal Super friendly service. Every Employee I dealt with knew about their dealership and how it runs. What's the most important thing I look for when I walk into any business? the expressions on peoples faces, and how they greet me. Every single person in that building that I saw including the customers., had a smile on there face. It wasn't fake. People were genuinely happy to be there, and on a weekend! I was helped right away and got the things I were looking for right away. I felt at home. Like I was visiting family members in a surprise visit. The Employees were happy. Therefore I (the customer) am also happy. Great service, great vehicles, and an amazing weekend I will be having now. Thank you Acura dealership of Saskatoon. You have awesome employees. I look forward to our next surprise visit in the future. -Dauson Grieve. More
by Ricer Civic Squad
