Acura Centre of Saskatoon

Jackie was a joy to work with. Incredibly efficient, and willing to help. We had a relaxed experience, and Jackie was willing to work with our budget until we were able to secure a Incredibly efficient, and willing to help. We had a relaxed experience, and Jackie was willing to work with our budget until we were able to secure a deal. An overall pleasant experience More

Bought a used car in good shape but the sales experience was just trashy. This is a good place for customers to learn all the used car dirty tricks in the book. Including hard sell on useless warranty and a was just trashy. This is a good place for customers to learn all the used car dirty tricks in the book. Including hard sell on useless warranty and a part claimed as good condition that was worn out, replaced at my own cost. More

Sim was the reason I purchased at Acura. His professionalism, friendly trait, he went above and beyond to get the purchase completed. I’ll continue to praise his style of customer service. His professionalism, friendly trait, he went above and beyond to get the purchase completed. I’ll continue to praise his style of customer service. More

Our recent purchase of a 2019 RDX from Acura has turned into an ongoing nightmare, completely shattering what should have been a joyous experience. Hours after taking ownership in November 2023, the USB po into an ongoing nightmare, completely shattering what should have been a joyous experience. Hours after taking ownership in November 2023, the USB port for Apple CarPlay malfunctioned, subjecting us to an infuriating 36-hour ordeal. We had to endure the frustration of driving back and forth to diagnose and ultimately address the issue. It became painfully clear that the problem resided with the USB port itself, not our phones. A glaring display of incompetence and a total waste of our time, casting a dark shadow over our ownership experience. A mere week ago, the car's screen froze. I promptly reached out to Aman, who recommended taking the car to Acura for servicing. Unfortunately, the situation took a turn for the worse when the battery drained overnight, necessitating a tow truck for a boost. Despite owning a premium car, the subsequent handling of this situation has been nothing short of disappointing. Our attempt to express our frustrations to Kevin, the service department manager, proved futile. Despite owning the car for only three months, Kevin offered no resolution, merely suggesting we move forward fixing the car without addressing our concerns about the technical issues we're already experiencing at this early stage of ownership. The disappointment reached its peak after servicing when we received a call stating the battery was "bad" and required replacement. Their offer of a 15% discount on a $620 battery feels like a blatant attempt to exploit customers relying on Acura's reputed brand. To add insult to injury, our attempt to escalate the situation by requesting the vehicle inspection report for submission to the Financial and Consumer Affairs Authority of Saskatchewan fell on deaf ears and blind eyes. The Service Manager and the General Manager displayed sheer cowardice by not acknowledging or addressing the situation. Having owned vehicles from BMW and Volvo, let me be abundantly clear: Acura's customer service is an absolute disgrace. My sincere advice to potential buyers: run away from Acura as fast as possible and save your hard-earned money for a brand that doesn't ruin the concept of premium car ownership with their subpar service and utter incompetence in handling issues. Acura has managed to tarnish what should have been a premium experience beyond repair. More

Sim was excellent to deal with. Courteous, pointed out all the options but wasn’t aggressive and was sure to show us vehicles that met all of our needs and wants. If you’re going to Courteous, pointed out all the options but wasn’t aggressive and was sure to show us vehicles that met all of our needs and wants. If you’re going to deal with any dealership sales person, Sim is your man. More

Simeon was great to work with. He did everything he could to make the purchase as easy as possible. Very nice gentleman. He did everything he could to make the purchase as easy as possible. Very nice gentleman. More