Abbotsford Volkswagen

Professional Jerome was respectful, courteous and efficient. My past experiences at other car dealerships have been average at best, but, here @Abbotsford VW I was Jerome was respectful, courteous and efficient. My past experiences at other car dealerships have been average at best, but, here @Abbotsford VW I was quite impressed! Vehicles are a big ticket purchase and as a customer I really wanted to be understood and valued. Jerome was mindful of my requirements for a vehicle and the timeline I had put in place for myself. He followed-up with me without trying to put pressure on me. I appreciated this the most! In the end I left the dealership with the car I love, at a price I could live with. I would go back to Jerome @ Abbotsford VW because of the great experience. I highly recommend the dealership! More

2014 GLI Jerome made my new vehicle purchase worth writing about. Jerome is professional, trustworthy, and pleasantly energetic. I was treated like a friend, a Jerome made my new vehicle purchase worth writing about. Jerome is professional, trustworthy, and pleasantly energetic. I was treated like a friend, and will continue to do business wherever Jerome finds himself working. Thanks for the hard work Jerome! More

Best dealership around All I can say is wow. I wasn't even really looking to purchase a car and after going to so many dealerships in the lower mainland just checking out op All I can say is wow. I wasn't even really looking to purchase a car and after going to so many dealerships in the lower mainland just checking out options, I go into abbotsford VW and in 2 days I had a new car. Pretty much what I'm trying to say is no matter your situation whether it money or no need for a new car, abbotsford VW will make it happen. They have to best staff best prices id be surprised if anyone can top that place. More

Melissa Is AMAZING! Can't wait to buy my next car - just for Melissa made the purchasing experience seamless. The entire support staff at the dealership made it so easy to buy my awesome little car. Melissa star Melissa made the purchasing experience seamless. The entire support staff at the dealership made it so easy to buy my awesome little car. Melissa started at Abbotsford VW on the day I showed up at the dealership and I was lucky enough to be her first car sale at the dealership. Traveling from Vancouver to Abbotsford is never an issue as long as I know I will get the chance to see Melissa. I highly recommend going out of your way to see Melissa!! I have purchased / leased my last 4 vehicles form Abbotsford VW and will return. More

Extremely Satisfied Customer!! My first car was a 1962 Volkswagen beetle.. 40 years later after drving a wide variety of vehicles my husband and I purchased a 2014 Passat at Abbotsf My first car was a 1962 Volkswagen beetle.. 40 years later after drving a wide variety of vehicles my husband and I purchased a 2014 Passat at Abbotsford Volkswagen. Our sales rep Melissa Jakoby was incredible! In fact, all the staff were a pleasure to deal with...and they still are! They are genuinely concerned and take pride in what they do! You just don't find that kind of service any more! Many many thanks! A top notch company to deal with! Melissa...thanks so much for going the exra mile for us! A volkswagen was my first vehicle and it will be my last! More

Work in progress Initially I had a posted a review expressing my dismay for the service I received at the dealership whilst searching for a pre-owned vehicle. To sum i Initially I had a posted a review expressing my dismay for the service I received at the dealership whilst searching for a pre-owned vehicle. To sum it up - I had gone in on three separate occasions looking for a vehicle, provided details to the same person each time, who didn't remember me from one time to the next, and had a feeling of overall disinterest and disregard for me as a potential customer. After much time wasting and no follow up from the individual, I resolved I would never do business with this dealership again and managed to find a vehicle privately. Upon reading my review which detailed the frustrations I had encountered, I was promptly contacted by the GM Rob Reaveley so we could discuss the matter further. After a lengthy conversation going over precisely what had happened, Rob thanked me for the feedback, apologised, and promised that Abbotsford VW does take customer's comments and needs seriously. He then went on to say that with what I provided for information, they could then better train their employees so that situations like this do not occur again. Although he conceded it wasn't an excuse, unfortunately for my situation they were running short for management and the individual I was dealing with was trying to fill in for two other staff member's roles. I somehow fell through the cracks. After speaking with Rob, I also received a call from the sales manager, Jason, once again apologising for the experience I had, reitirating that my feedback will be utlilised so that they can better train their employees on the follow up and care of potential customers wants and needs. Through the conversations, I feel that the situation was appropriately resolved and handled by both Rob and Jason. They seemed both genuinely concerned and shocked for the experience I had, and were willing to go above and beyond so that I felt secure in coming back as a potential customer. I can say that my trust has been regained so that I am willing to come back to the dealership for both my future servicing and purchasing needs. More

Abbotsford Volkswagen When I went to abbotsford Volkswagen I was just looking to get my 2012jetta tdi in for a service, but then they told me I was paying far to much for w When I went to abbotsford Volkswagen I was just looking to get my 2012jetta tdi in for a service, but then they told me I was paying far to much for what I had and they pulled some strings and got me into a wonderful 2014 jetta tdi with a better package and a better warranty for almost the same I had been paying for my 2012, everyone there was extremely helpful and extremely nice, I would recommend anyone to purchase from them More

Fantastic service and great smily face:) If you are looking to buy a car with a dealership who values you and genuinely wants you to receive above and beyond service then don't bother going t If you are looking to buy a car with a dealership who values you and genuinely wants you to receive above and beyond service then don't bother going to any other dealership- Kelly and his team worked above and beyond our expectations and they don't just pitch you a sales pitch they consider everything and have such a genuine belief in their vechials. This is my new dealership- you should stop by too, you won't be disappointed. More

amazing!!! You guys are absolutely incredible!!!! You managed to make everything I needed possible and went over and beyond to make sure I got what I exactly wha You guys are absolutely incredible!!!! You managed to make everything I needed possible and went over and beyond to make sure I got what I exactly what I wanted! As well I had such a great time visiting with everyone... such incredible staff... it made my experience so enjoyable... I really appreciate everything so much and I am absolutely IN LOVE with my new baby! My sister and her partner came and purchased a vehicle from you guys a few days after me and they are sooo happy as well. Thank you again. More

Abbotsford Volkswagen The overall experience of the dealership was smooth and friendly. I'm pleased with the customer service, Jerome offered a kind an helpful hand in find The overall experience of the dealership was smooth and friendly. I'm pleased with the customer service, Jerome offered a kind an helpful hand in finding me the vehicle that fits my everyday needs! Overall I would highly recommend this dealership to friends and family looking for either a new or used car! Dustin Morris, Proud owner of a 2014 Jetta More