Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Abbotsford Nissan
Abbotsford , BC
34 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
34 Reviews of Abbotsford Nissan
April 17, 2023
Very disappointed with the service provided by the Service rep - not sure what his name was, but he was very rude and unprofessional. I had nothing but run arounds with him. I book a service for my 20 Service rep - not sure what his name was, but he was very rude and unprofessional. I had nothing but run arounds with him. I book a service for my 2022 QX80 warranty oil change a month ago. When I got to my appointment after 1 month wait, he told me everything was covered and took my information down. When I got there for service, he told me that I need to go to a different dealer ship because it is not Infiniti. Something he should of check with my VIN when he was pulling up my file. but instead he gave me attitude only to tell me thanks for taking the day off work and showing up but we cant work on your car at this location. However: The lady who work in the parts department was very professional and friendly. Kudos to her! More
by (Jason) L
Employees Worked With
some rude kid working in the service department
November 26, 2022
The dealer took my Versa for a 10am appointment oil change on Friday. They didn't contact me on Friday to let me know about my car. On Saturday morning, nobody wanted to look in their service departmen change on Friday. They didn't contact me on Friday to let me know about my car. On Saturday morning, nobody wanted to look in their service department at what happened with my car. They kept/stole my car and I can't get it to use over the weekend!!! Rediculous. Worse service department ever!! Worse customer service ever!! Bunch of incompetent people. More
by marynadi
Employees Worked With
Not sure of the name
May 25, 2022
Love my new frontier but the check engine light came on at 6000 kms,I took it to the dealership and they had the nerve to tell me there was no light, I even showed them a pic of it, still didn’t believe me at 6000 kms,I took it to the dealership and they had the nerve to tell me there was no light, I even showed them a pic of it, still didn’t believe me, it came on again today at 7200 kms, I’m gonna try the dealership in chilliwack this week More
by Bryan
Employees Worked With
Service department
December 23, 2021
Really a bad service after the service. I have spent over $5800 for them to do the whole things, timing belt, rear brake replacement and fixing my driver side lock, the brake was noisy and squeeky and the lo $5800 for them to do the whole things, timing belt, rear brake replacement and fixing my driver side lock, the brake was noisy and squeeky and the lock doesn't work either when I called them to complaint about it, they said they are willing to take a look at it provided I am willing to pay $69.00 each for them to look at it. They messed up themselves and they want us to pay again. The whole car is squeeky, so everything they look at, it has to be $69.00 for diagnostic More
by counsellorfirstborn
Employees Worked With
Krista
October 30, 2021
WORST service department ever. Don't be female or you will be charged for things you don't need. I took my car in for service and sat waiting for it. When I first went in I was told the air cabin filte will be charged for things you don't need. I took my car in for service and sat waiting for it. When I first went in I was told the air cabin filter would be changed even though I knew my husband told them not to when he made the appointment. As I sat waiting every single guy that came in was offered the choice for that 100 dollar extra. Females? No choice. After listening to them for the hour I was there, I told my husband he could deal with them from then on. They never answer the phone when you call so I made an appointment for my winter tires to be swapped before I left. I texted back and forth with my husband to get the day right since the "guy who does the tire swap doesn't work Wednesdays" which was the only day that works for me. My husband purposely moved his work schedule around to take it in on the day I booked and when he took it in, he was told it was for the next day. We took it in the next day and he was told that the cabin air filter needed to be changed since it was declined on the last visit. My husband said no and when we went back to pick up the car took the receipt to ask if the cabin air filter had indeed been changed or was I just charged for it. The story changed and was told that the air ducts and vents would have been cleaned today and not the air filter and my husband questioned the 100 dollar price tag for that service. Needless to say, we will not be back. We have 2 Nissans that were purchased at this dealership and neither one will see that service department again. More
by kdal
Employees Worked With
who cares they all suck
October 13, 2021
They seem more intent on convincing us to trade in our car and buy a new one instead of developing a good service department. Would rather have developed a long term relationship with service but they we car and buy a new one instead of developing a good service department. Would rather have developed a long term relationship with service but they were more focused on upselling for unnecessary services. More
by Abby review
Employees Worked With
Service dept
September 04, 2021
Absolutely astounding, everything from sales to service to management. I implore you, dear reader, do NOT believe all the negative hype and sour reviews. I truly cannot find a reason why anyone would say a to management. I implore you, dear reader, do NOT believe all the negative hype and sour reviews. I truly cannot find a reason why anyone would say a single negative word about this dealership or anyone who works there. Perhaps they were scared or hesitant about asking questions and seeking clarification on things? Listen people, it's a CAR PURCHASE. This is a huge investment. It's okay to ask questions over and over again until you're satisfied with the answer - That's what the sales associates and service advisors are there for!!! Don't get mad or leave with a bad taste in your mouth because you magically assumed these wonderful people are mind readers and are going to somehow miraculously fix all your petty issues and problems without you even ONCE bringing them up. Or perhaps the majority of people just have bad attitudes when it comes to dealing with sales people? Sad. Wouldn't you be fed up if you were in their shoes if, time and time again, you had to deal with people who right from the start were fighting with you and combative? There is a civil way to approach buying a car, and Abbotsford Nissan's staff is a shining example of how to do so. From luxury to affordable, they have everything. The WHOLE sales team are exemplary and outstandingly professional in all ways. They are ALL OF THEM friendly, helpful, and most of all - Caring. They CARE about you, and are one and all committed to getting you the best deal possible while setting you up in a car you know everything about - The features, the history, and anything else - Just need to ask and they (and the management team) will go ABOVE AND BEYOND to help you and answer all your questions until you are satisfied. The service department is outstanding as well. Attentive, knowledgeable, and friendly. Sure, they're busy most days, but that's not their fault, especially with staffing issues. NOT THEIR FAULT some of their staff doesn't show up for work. Even so, they remain calm and level-headed. Answering any conceivable question you can come up with (on ANY vehicle mind you, not just Nissans! The service manager is extremely knowledgeable). In conclusion: Sales, service, and management are all great. If I could give above 5 stars in all aspects I would. Bravo Abbotsford Nissan, BRAVO. More
by Hugh
Employees Worked With
Sales team, service team, management team.
August 31, 2021
Most untrustworthy and dishonest dealership I have ever dealt with. As with what others are saying, they do NOT follow up on any promises and unfortunately it has negatively impacted my 19 year old son who dealt with. As with what others are saying, they do NOT follow up on any promises and unfortunately it has negatively impacted my 19 year old son who is also a university student. He bought a 2017 Nissan Sentra SR Turbo from them, everything went fairly smoothly for the transaction. However, after delivery of the vehicle, just small details about it started to make me wonder about the dealerships commitment to customer service. We noticed the car was NOT fully detailed nor was it provided a full tank of gas. Alright, things I can live with but still left a sour taste in my mouth. The real issue came when 28 DAYS after purchase, a full clutch replacement was needed! Total cost of this repair - over $3000.00!!!!! My son was floored, his semester fees and food budget gone! The dealership washed their hands of us. They did offer some relief by making the repair only $2200.00 but when trying to contact the sales manager, the general manager to see what else could be done...not a single one of them returned any calls. Even dealt with service manager who said he would follow up with them and will ensure they call us...over a month now and not a single word from this dealership. Worst level of customer service I have ever received. DO NOT DEAL WITH THIS DEALERSHIP!! More
by Beau B.
Employees Worked With
Jasmeen Deol; Lyle Menaugh
March 31, 2021
If you can , go next door to another dealer.. I am not going to go into detail but buying used vehicle from ABBOTSFORD NISSAN was nothing but huge negative experience. Always always always read the Purch going to go into detail but buying used vehicle from ABBOTSFORD NISSAN was nothing but huge negative experience. Always always always read the Purchase Agreement, take it home not at the dealer and read it again. And then read it again, every single box and every single letter as you may get a surprise you were not made aware on time. But they will take your cheque for sure if you do not pay attention. Do not trust Carfax do extra research with ICBC to find out more.. . Stay vigilant, buyer beware! Those 5 star reviews to my opinion are science fiction.. More
by Retired and tired
Employees Worked With
sales manager financial manager, sales
March 08, 2021
Do not trust that they will follow through on their promises. We were originally very pleased with the service we received. Our salesman repeatedly told us that if we purchased the vehicle, all cosmet promises. We were originally very pleased with the service we received. Our salesman repeatedly told us that if we purchased the vehicle, all cosmetic issues would be fixed. We very specifically pointed out a number of issues, and were told "Yes, absolutely that will be fixed. You don't have to worry". Originally we were told that we could take a courtesy car home that day, and then pick up the Van when everything was fixed. Once we finalized the deal, we were told that we would actually have to take the van that day and return it it a few days for repairs. It's pretty far out of our way, but not the biggest deal. Once we got home with the van and pulled the rear seat belts out, we noticed that they were absolutely covered in mold. We called and they again promised that that and everything else would be taken care of. We dropped the van off, and quickly went over everything that needed fixed. A few days later we went back to pick it up, and found that 4 of the issues they promised to fix were not fixed. We left the van with them, with their specific promise that those things would now be fixed. They called us back a few days later and told us the Van was ready. Again we drove back and found that 2 issues were not fixed. This time they told us that those issues were never mentioned and they never promised to fix them. 2 people then repeated lied to my face about things we all knew weren't true. I had originally recommended Nissan Abbotsford to several people who i knew were buying cars soon. You can sure bet that I will be telling those people to never ever go there. More
by the_craig1986
Employees Worked With
Don't remember
