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![Xavier Ascencio at Advantage Toyota Valley Stream](http://cdn-user.dealerrater.com/images/dealer/28688/employees/6571f0edb201.jpg)
Xavier Ascencio
Service Manager
Advantage Toyota Valley Stream
400 W Sunrise Highway
Valley Stream, NY 11581
Xavier "X" Ascencio
Read moreDealership Experience
16 yrs, 8 mos
Industry Experience
22 yrs, 10 mos
Languages Spoken
English
Spanish
Employee Video
199 Reviews
Write a Review199 Reviews of Xavier Ascencio
June 03, 2024
Me siento muy feliz con la Toyota, porque hacen un trabajo impresionante, y sus trabajadores so súper atentos, hacen un buen trabajo trabajo impresionante, y sus trabajadores so súper atentos, hacen un buen trabajo More
Other Employees Tagged: Celine Zollinger
May 31, 2024
Great service department, great service advisor Margie with knowledge of Toyota and the service that is needed. with knowledge of Toyota and the service that is needed. More
Other Employees Tagged: Margie Bonel
May 23, 2024
I like that dealership. It is always a great experience. I go back all t It is always a great experience. I go back all t More
Other Employees Tagged: Andy Zollinger, Frantz Casimir, William Baumgardner, Travis Cobbs, Akin Dixon, Margie Bonel, Celine Zollinger
May 17, 2024
never answer the question when I made appointment and I tell them what ever I need they never give me support even I bought the new car here even I paid more than 3000 dollars for Toyota care nothing can d tell them what ever I need they never give me support even I bought the new car here even I paid more than 3000 dollars for Toyota care nothing can do for me More
Other Employees Tagged: Andy Zollinger, Frantz Casimir, William Baumgardner, Travis Cobbs, Akin Dixon, Margie Bonel, Celine Zollinger
May 16, 2024
I was given a hard time to get a loaner vehicle for my car to be painted because it was peeling due to no fault of mine (under the Customer Support Program). Plus they made me drive many miles there afte car to be painted because it was peeling due to no fault of mine (under the Customer Support Program). Plus they made me drive many miles there after it was finally approved, telling me they don’t give out loaners for such jobs, turned me away, only to call me back after realizing their mistake, and I had to do the long drive from Manhattan all the way there again burning gas, paying tolls, running up the mileage on my vehicle, and got me into trouble for having to leave work, after arriving late from them. More
Other Employees Tagged: Travis Cobbs
May 12, 2024
Received an email stating to come in for my last free warranty service and fix a recall. Was told by the service advisor that the last free warranty service had expired already. I asked him why I wou warranty service and fix a recall. Was told by the service advisor that the last free warranty service had expired already. I asked him why I would receive an email then and his reply is I should know when it expired and it was probably an automated email. Had an open recall which I wanted to get resolved but didn’t want to lose my truck if it has to be fixed. Was advised that this recall is usually MBRP an issue just an inspection of the welds, Waiting two hours to be told that the truck needed to be taken out of service. Asked about a loaner vehicle and was y ok f there were none available. At this point I got the service manager involved who instructed the service advisor to get the truck to the repair shop immediately and arrange for a rental car. Since Toyota l my covers a $60 dollar a day natal and the rental vehicle cost more which meant more out of my pocket at my expense. So needless to say, it wasn’t a pleasant experience. On the positive side, I was able to get my truck back after 3 days minimizing my out of pocket costs. Ralph Reinhardt More
Other Employees Tagged: Akin Dixon
May 10, 2024
Very good dealer and i appreciate the experience thank you very much see you soon you very much see you soon More
Other Employees Tagged: Edward Flores, Femi Osewa, Stacy Carter, Mohamed Bamba, Michael Sealys, Celine Zollinger, Jason Endara, Mfon Durant, Tanver Ahmed
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