Will Monske

Had vehicle for over a month total. Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it w Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it would have needed to be replaced anyway. Very disappointed with service for having vehicle for so long and still not finding the root cause. At this point I do not feel comfortable bringing my vehicle back to be charged for more parts and labor. Communication was not great either. I had to call several times to find out the status, a note was left for the manager to give me a call, which never happened. Alicia was an awesome service rep! She communicated well the first time I had the truck in for the issue and listened to my problem to ensure the tech could replicate the issue. The second time around was a different story, I got Will as my service rep. Communication wasn't very good, interrupted while talking to the service manager and didn't communicate well to the technician even though I showed him a video of the problem and relayed exactly what needs to happen to have the issue appear. I will be ensuring I work ONLY with Alicia, if I decide to come back. More

by JDEVANEY Verified Customer Verified Customer

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Very impressed with service I rec'd on Tuesday. Was concerned about brakes. Thought had to be replaced. Diagnostic showed some rust on a rotor but brakes showed good on test. What a relief. Will wa Was concerned about brakes. Thought had to be replaced. Diagnostic showed some rust on a rotor but brakes showed good on test. What a relief. Will was very thorough on what would be done and took time explaining what would be done. Very pleased with appt. More

by CHISKI49 Verified Customer Verified Customer

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Great service - no issues at all. Will Recommend to friends and family to come for your service. Will Recommend to friends and family to come for your service. More

by DGINGLE65 Verified Customer Verified Customer

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They are the best thank you Ford for all that you guys do okay nice okay nice More

by PatriciaHolmes Verified Customer Verified Customer

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I am very satisfied with my service visit at Ken Ganley Ford'. Will is a knowledgeable advisor. Ford'. Will is a knowledgeable advisor. More

by rustyjoey1988 Verified Customer Verified Customer

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It was a fast and very professional experience. George was very kind and quick to get things done George was very kind and quick to get things done More

by NICKEJARRETT91 Verified Customer Verified Customer

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George took care of my car repair immediately and my car was back on the road in no time. Thanks George for providing such outstanding customer service! was back on the road in no time. Thanks George for providing such outstanding customer service! More

by DUGANSHOME10 Verified Customer Verified Customer

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Always proven professional and friendly staff service is fast and reliable. Price is tough but in this economy what can u expect fast and reliable. Price is tough but in this economy what can u expect More

by Jazz212 Verified Customer Verified Customer

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The service that I received recently for my new vehicle was out of this world and was fast and very efficient . was out of this world and was fast and very efficient . More

by DAVIDHASTIE1970 Verified Customer Verified Customer

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Great dealership to get a car from and wonderful service. Good people are employed there. Good people are employed there. More

by JOHNHAUSER28 Verified Customer Verified Customer

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