Will Fiske
Will Fiske at Whitby Toyota

Will Fiske | Page 7

Delivery Manager

Whitby Toyota

1025 Dundas Street West
Whitby, ON L1P 1Z1

Contact Me
5.0
67 Reviews

Hi, I'm Will! I am part of the delivery team at Whitby Toyota, and I love the ability to interact with people. Originally from Halifax, I began my career in the car industry detailing cars. I now assist clients in the logistics of taking possession of their new vehicles. From sending you all the right information and helping you with paperwork, to making sure your vehicle is in tip top shape for your pick up date, I'm your guy! A little bit about me: I went to school for Culinary Arts, and though I am no longer managing in the restaurant business, I still enjoy cooking at home every chance that I get. I am an avid car and tech enthusiast, and love to talk cars or video games. Feel free to reach out to me at any time. I'd be more than happy to answer any questions you may have. Direct: 289-989-3420 X 246 email: will.fiske@whitbytoyota.com

Dealership Experience

7 yrs, 10 mos

Industry Experience

10 yrs, 4 mos

Specialties & Trainings

Toyota University

Languages Spoken

English English

Employee Video

5.0

67 Reviews

Write a Review

67 Reviews of Will Fiske

May 23, 2021

Dealership Rating
Employee Rating

Kim was extremely helpful with my recent purchase of my car. Her knowledge is extensive. My wife and I were made to feel very comfortable and welcome. More

by Sasha 0429
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Dunn, Kim Munro, Richard Sookoor

May 21, 2021

Dealership Rating
Employee Rating

Great experience at Whitby Toyota. from the first call to actually picking up the vehicle. Team was easy to chat with, get our needs fulfilled, so far so good! More

by Susie M
Recommend Dealer
Yes

Other Employees Tagged: Ian Kingsley, Richard Sookoor

April 03, 2021

Dealership Rating
Employee Rating

Everyone at the dealership was very friendly. Will was a great salesperson who put little pressure on us to purchase, and let their vehicles sell themselves. He even came in on his day off to sign the deal More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 19, 2020

Dealership Rating
Employee Rating

We had a wonderful experience purchasing our new 4Runner from Whitby Toyota. Hayden Iles was our friendly and knowledgable sales representative and made our buying experience a positive one. He was able to More

by vanessa8esteves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hayden Iles, Chris Hiebert

Jan 04, 2021

Whitby Toyota responded

Thank you so much for your review Vanessa! We are always striving to make sure that we fulfill each and every customer's individual needs, so we are overjoyed that you had such a good experience with Hayden, Chris and Will! We hope you are enjoying your new vehicle and hope to see you back at our dealership soon!

November 05, 2019

Dealership Rating
Employee Rating

Trouble with the website I used the online chat took because the website was not responding properly when I tried to do an online booking. Will assisted me quickly, efficient More

by Greenwoodp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2019

Whitby Toyota responded

Thanks for your positive feedback! We're sorry to hear that our website was acting up a bit, but are glad to know that you had a pleasant and interactive online experience with Will! While technical glitches are unfortunate, we're pleased to have a team of individuals behind the scene at Whitby Toyota to make sure that you are served as effectively as possible! We thank you for your loyalty, and hope to see you soon at your service! If you are ever thinking of upgrading, we have great end-of-year promotions going on that we'd be more than happy to familiarize you with! Stop by the Sales Department while you wait for your service and check us out. We love trade-ins and our clients even more :)

November 04, 2019

Dealership Rating
Employee Rating

I asked to book a test drive online and Will called me within 10 minutes to ask when a convenient time for me would be for me either that day or the following day. I wasn't available either, so he booked More

by Sam D.
Recommend Dealer
Yes

November 04, 2019

Dealership Rating
Employee Rating

Total clown - should be retrained or better fired. This man is a "Customer Communication Specialist" - who is rude and then accuses the customer (in a chat session) of being rude. As someone who was lo More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sandy Crowder, Shawn McCallum

Nov 06, 2019

Whitby Toyota responded

Hi James, thank you for your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We value your business and please be rest assured that we have addressed this with our Customer Communications team to ensure we improve on this. We understand that the individual has reached out to you personally to rectify the situation. Please know that this was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. You have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies, and we hope you'll give us another opportunity to exceed your expectations!

Nov 04, 2019

Whitby Toyota responded

Hi James, This is Will here at Whitby Toyota. I do sincerely apologize for patronizing you over the chat, and there is no excuse for that behavior. I just got back from a week of leave to welcome my first child into the world, so I’m quite tired and stressed from the ordeal. I understand that that is most likely not a good enough excuse, and I again apologize for that behavior that was unbecoming of myself and both Whitby Toyota. I have already spoken with upper management about the complaint and apologized to them for this incident. If there is anything I can do to help alleviate the issue let me know and I will see what I can do for you again. We would love to have you here at Whitby Toyota, and I can assure you that you will have a better experience here than you did in the chat with me. Thank you for your feedback, and I will make sure this issue does not happen again. Have a great day James! WILL FISKE Customer Communications Specialist DIRECT: 905.477.9108 P: 289.539.0376 x 246 / 1.877.686.2228 C: 902.222.5943 F: 905-.430-7874 LOCATED AT DUNDAS & HWY 412 1025 Dundas Street West Whitby, Ontario L1P1Z1

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