Will Cruz
Will Cruz at Sierra Chevrolet of Monrovia
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Will Cruz

General Sales Manager

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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3.9
33 Reviews

Languages Spoken

English English

Spanish Spanish

3.9

33 Reviews

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33 Reviews of Will Cruz

September 17, 2024

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Employee Rating

They were very nice and helpful. Super accommodating . I am very satisfied with my purchase. More

by GOCARANZANAILS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Hernandez , Christopher Parra

Sep 19, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us at Sierra Chevrolet. It's great to know that you found our team helpful and accommodating. We appreciate your satisfaction with your purchase, and we look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

September 09, 2024

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I was looking for a pick up truck and my research led me to two dealers but as I'm familiar with Chevrolet of Monrovia I decided to go there , great service . More

by marco.solis.a28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Hernandez

Sep 11, 2024

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience, Marco! We appreciate your choice of Sierra Chevrolet for your pickup truck search and are thrilled to hear you received great service. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

September 04, 2024

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Great knowledgeable and friendly sales rep. Finance department provided clear answers to all contract questions. More

by marcial.jose.43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lisk

Sep 05, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We’re delighted to hear that you found our sales representative knowledgeable and friendly, and that our finance department was helpful in addressing your contract questions. At Sierra Chevrolet, we strive to provide a great experience for all our customers. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

September 01, 2024

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As a dealer they provide good service definitely I will return for a future service More

by CHICHILOPEZ2426
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 03, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We truly appreciate your feedback and are glad to hear that you had a good experience with us at Sierra Chevrolet. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

August 28, 2024

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I’m very unsatisfied. Your sales team is very unprofessional and organized. They don’t return phone calls when they say they will. And have still not answered my questions More

by LUISAMBRIZ7
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Aug 29, 2024

Sierra Chevrolet of Monrovia responded

Our team has acknowledged this review.

August 28, 2024

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The team is very nice and willing to work a great deal; Nick is the guy you definitely want to talk to! More

by vazquezbrandonb97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Hoffman

Aug 29, 2024

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Sierra Chevrolet. It's great to know that Nick made a difference for you. We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

August 25, 2024

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In dealing with the sales staff and management. They don’t return phone calls and waste our time. They seem to have bad communication skills with each other. And don’t care about the customer once More

by LUISAMBRIZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 27, 2024

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your frustration regarding the communication issues you've faced with our sales staff and management at Sierra Chevrolet. Your feedback is important, and we strive to ensure that all our customers feel valued and heard. Our team is looking into this and we hope to be in touch shortly, as we would like to address your concerns and work towards a solution. Thank you again for your feedback, and we hope to improve your experience. Sincerely, The Sierra Chevrolet Team

August 22, 2024

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Alfonso was a great help and made sure I was taken care of. He was able to acquire the vehicle I wanted in the color and configuration as well. Alfonso also made me feel comfortable in the process of get More

by jrodrig82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Hernandez

Aug 23, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that Alfonso provided you with exceptional service and made your vehicle acquisition a comfortable experience. We appreciate your recommendation and look forward to assisting you again at Sierra Chevrolet of Monrovia. Enjoy your new vehicle! Sincerely, The Sierra Chevrolet Team

August 21, 2024

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Bought a new 2024 2500 HD ZR2. Found that the truck had some damage and was repainted on pass front door. Paint on pass front door is a completely different color gray and driver's More

by joeracer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 23, 2024

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback and thank you for bringing this to our attention. It's concerning to hear that you have been without your truck for 11 days with no communication. At Sierra Chevrolet, we strive to provide a higher standard of service and would appreciate the opportunity to resolve this matter. Please feel free to reach out to us directly, so we can find a solution that works for you. Sincerely, The Sierra Chevrolet Team

July 24, 2024

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We drove 2. 5 hours from San Diego and still had to wait another 30 minutes just to see the car. That was just the beginning of a bad visit. If it wasn’t for my s More

by lee.hernandez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Hernandez

Jul 24, 2024

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience. At Sierra Chevrolet, we strive to provide a better experience for all our customers. Please feel free to contact us directly so we can address your concerns. We appreciate your feedback and hope to serve you again in the future. Sincerely, The Sierra Chevrolet Team

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