Travis Haycroft

Elizabeth is hands down one of the best employees at Kelowna Chevrolet. She is friendly, caring, and helpful. I feel she is way overqualified to be a shuttle driver (but she loves her job). Unfortuna Kelowna Chevrolet. She is friendly, caring, and helpful. I feel she is way overqualified to be a shuttle driver (but she loves her job). Unfortunately, I can't say the same for the management team at Kelowna Chevrolet. My experience with them has been horrible. Many mistakes were made, from issues with how my extended warranty was added to my purchase contract, to dozens of service/parts-related issues, and damage caused to both my vehicles while they were in for service on multiple occasions. In the past 10 months, I bought two trucks from Kelowna Chevrolet and after my experience, I would never recommend anyone step foot in their service department or on their sales floor. They work hard to get your sale but after that, everything goes downhill. The first truck I bought late last year was a certified pre-owned Z71 Silverado that was one year old. I had nothing but issues with this truck from the moment I drove it off the lot. It was in the shop for over two months out of the total five months that I owned it. Because of all the issues with this particular truck, I had no choice but to trade it in to get rid of the headache. Then I purchased a brand new 2024 High Country Silverado that gave me many of the same issues as the previous truck I traded in. Not to mention, I lost nearly $11,000 on trading in the first truck which was a lemon, to then have more issues with the brand new, more expensive truck. The general manager Jason W has been mostly uninterested to help make things right. He was more interested in making money and getting the next sale from me. I had to go over his head to the ownership group that owns Kelowna Chevrolet to get some results. Last week I went into the service department at Kelowna Chevrolet for more warranty repairs, two of which this dealership had supposedly fixed in subsequent visits months before. On this last visit to the dealership, there was paint damage to the rear passenger door of my truck. I noticed this damage the next day at which point I called the service manager who looked at the photos they had taken the day before when I dropped off my truck. I was told that the truck came into the service department with no damage to the rear passenger door, l then asked the service manager to look at their CCTV footage to see if the damage was there when I left their dealership. I was told that they would not check this footage and that management had canceled all current work orders, including parts on order, and didn't want me to return to their dealership again. I was told that my issues had been too great for them to handle. From my experience, Kelowna Chevrolet's management team is dishonest, unprofessional, and unwilling to help their customers make things right. Fortunately for me, I went to my regular car wash that day after I picked up the truck from Kelowna Chevrolet and I now have photos showing the damage to my rear passenger door when I arrived at the car wash. I shared this information with the service manager Cody J, but was told it doesn't change anything. Kelowna Chevrolet would fix the damage to my passenger door, but I would no longer be welcome at their dealership (as if I were the one that caused this damage to the passenger door of my truck). This entire ordeal and months of service-related headaches have left me speechless and frustrated. Now I have to start the warranty repair process with another dealership and go through the whole process of explaining what Kelowna Chevrolet repaired but didn’t fix the problems with the truck. Don’t waste your time and money at this dealership. Go anywhere but Kelowna Chevrolet! More

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Great experience from the start, chatting with what I thought was a bot, to talking with Robin, who was very knowledgeable and fun to buy my truck from. 5 star professionalism. thought was a bot, to talking with Robin, who was very knowledgeable and fun to buy my truck from. 5 star professionalism. More

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Great service from sales team and finance department. Purchase was quick and easy. Got exactly what I asked for..Will definitely purchase vehicles from them in the future! Purchase was quick and easy. Got exactly what I asked for..Will definitely purchase vehicles from them in the future! More

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Josh went above and beyond to work out a difficult deal with me. Great communication and followup. Very easy buying experience! with me. Great communication and followup. Very easy buying experience! More

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I had such an awesome experience buying my first brand new vehicle from Kelowna Chev. To say that I am satisfied would be a massive undersell. The entirety of the staff at Kelowna Chev treated me like GOL new vehicle from Kelowna Chev. To say that I am satisfied would be a massive undersell. The entirety of the staff at Kelowna Chev treated me like GOLD from the very get-go. Kael King, Trevor Neely, Joel Speckman, and the rest of the crew certainly didn’t miss a beat when putting me into my new Chevy Colorado. I couldn’t be happier with these guys and if you are apprehensive about buying a new vehicle I would HIGHLY recommend connecting with the family at Kelowna Chev. I felt at ease throughout the entire buying process and man oh man they sure made things easy on my behalf. A simplified buying process mixed in with a fun environment at Kelowna Chev means I will not be buying future vehicles anywhere else! I highly recommend buying your next vehicle at Kelowna Chev. Ask for KAEL KING!!! Thanks Kelowna Chev!!! More

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All sales staff was great. Very helpful with getting us into the vehicle we needed for our big family. Highly recommend this dealership Very helpful with getting us into the vehicle we needed for our big family. Highly recommend this dealership More

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James was excellent and made my purchase enjoyable and easy. I love my new Silverado 1500. The entire team at Kelowna Chevrolet was out of this world, I loved doing business with them. easy. I love my new Silverado 1500. The entire team at Kelowna Chevrolet was out of this world, I loved doing business with them. More

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She is a caring and excellent finance contact She is a number 10 in my experience She made my day number 10 in my experience She made my day More

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I’m actually conservative when I write reviews but in this case with Logan and Kelowna Chevrolet I can’t say enough about my experience. Logan was out for my best interest acting as a consultant and sinc this case with Logan and Kelowna Chevrolet I can’t say enough about my experience. Logan was out for my best interest acting as a consultant and sincerely wanted me to get the right truck. Once I made a decision .. from the financing right to the insurance writer the process was awesome. Great job ! More

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