Tom O'Toole

I called to have two check engine codes and the lower valve body diagnosed. The next morning I received a text saying I needed a new transmission and it would cost 7500. When I called to discuss it with valve body diagnosed. The next morning I received a text saying I needed a new transmission and it would cost 7500. When I called to discuss it with Tom he seemed annoyed by my questioning about cost. Then when I asked about the lower valve body he didn't have a answer and would have to ask the tech. So by the way he was answering they never diagnosed the valve body but still charge full price for half the work. If anyone needs transmission work done go somewhere else that has a transmission specialist. More

by scottyc77 Verified Customer Verified Customer

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Great customer service and professional . They seem to care about my car and me. That’s why I keep going back They seem to care about my car and me. That’s why I keep going back More

by sgilbert.gilbert961 Verified Customer Verified Customer

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Great service as always, on time, courteous and professional. Was updated throughout and was on my way even earlier than expected. professional. Was updated throughout and was on my way even earlier than expected. More

by revsboston Verified Customer Verified Customer

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I was a satisfied customer turned into a very dissatisfied (no longer a) customer. When I (the customer) was accused of being a liar, by the General Manager, I figured that was enough to prompt a dissatisfied (no longer a) customer. When I (the customer) was accused of being a liar, by the General Manager, I figured that was enough to prompt a bad review. If I could give zero “stars”, I would. More

by JPMCWALTER Verified Customer Verified Customer

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Great service from the appointment process To the great follow up after the service Would not service anywhere else follow up after the service Would not service anywhere else More

by SERVICE79 Verified Customer Verified Customer

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A more descriptive diagnosis would have been nice , fast service , thanks for responding when I message service , thanks for responding when I message More

by lilpatsfan Verified Customer Verified Customer

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Very expensive. Rates are too high. Service good part was $120 labor was 7 times that Rates are too high. Service good part was $120 labor was 7 times that More

by CORNETTAX7 Verified Customer Verified Customer

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Thomas, the Service representative, was very helpful. The use of texts, updated status was informative. My Silverado was serviced promptly; including a brake repair. Liked using UBER arranged by the deal The use of texts, updated status was informative. My Silverado was serviced promptly; including a brake repair. Liked using UBER arranged by the dealership. More

by ROGERHLARSEN Verified Customer Verified Customer

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I had a great experience with the service department at Colonial Chevrolet. Tom gave me an appointment to service my Tahoe and my vehicle was ready in no time . Thanks again Tom for the great service. Bo Colonial Chevrolet. Tom gave me an appointment to service my Tahoe and my vehicle was ready in no time . Thanks again Tom for the great service. Bob More

by bob Verified Customer Verified Customer

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Some of the best customer service I have ever received. Tom was a pleasure to deal with and I will be taking my car back if needed . Tom was a pleasure to deal with and I will be taking my car back if needed . More

by drewoconnell8 Verified Customer Verified Customer

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