Tom Darling
Tom Darling at Gateway Subaru

Tom Darling

Parts Associate

Gateway Subaru

30275 Winner Blvd
Delmar, MD 21875

4.6
14 Reviews
4.6

14 Reviews

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14 Reviews of Tom Darling

November 05, 2024

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Employee Rating

They are helpful and take time to listen. I don’t mind waiting because the lounge area is comfortable. More

by mjsmall48
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Recommend Dealer
Yes

August 12, 2024

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Everything went very smoothly, and I was finished quickly. The biggest and most welcome part was the price. I thought it was going to be much more and was surprised when the cost was much less! More

by Steff
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Recommend Dealer
Yes

May 22, 2024

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Gateway Subaru is fantastic! They really make you feel important and like family. Best car buying experience I’ve ever had. Would highly recommend them to anyone buying a new More

by blwaite
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Little, Shawn Edler

January 29, 2024

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We purchased our 2020 Forrester on Dec 19 2019 and are very satisfied with our experience the past 4 years, especially the care and assistance from the salesman that surprised us with the owners manual pa More

by Captainlou70
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Recommend Dealer
Yes

November 18, 2023

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Excellent service from all departments. Joe K from WV , our salesman, did a great job of handling all the details from start to finish. Staff was friendly and knowledgeable. Overall super More

by carljgomolka
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Little, Joe Kostecki

November 09, 2023

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Not very happy with customer service at the Gateway dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back orde More

by Susan
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Recommend Dealer
No
Nov 11, 2023

Gateway Subaru responded

Hi Susan, We understand why you feel the window repair was too slow. We are required by the manufacturer to follow a multi-step diagnostic process. The first step is to clean the molding (gasket). If you return with the same concerns, we then follow the next step recommended by the manufacturer. The DCM is a nationally backordered part that is distributed to retailers in very limited supply. Our Gateway team should have been proactive in getting the part released for your repair. We are glad that your concerns with your vehicle were finally resolved. Our team should have better communicated the window diagnosis process and been more proactive in getting the backordered part for your vehicle.

September 13, 2023

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From the moment we made contact with the dealership, to the day we drove away in our brand new Forester, every moment with Gateway was a pleasure. More

by Dog Mom
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Recommend Dealer
Yes

Other Employees Tagged: Zach Nagler, Janet Beyer

April 21, 2023

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Gateway Subaru in delmar md is a fantastic n top notch dealership I've had the pleasure of buying. Their top sales man is Mr. Joe Kostecki. This young man treated me with respect...professional courtesy a More

by bart2046cd
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Recommend Dealer
Yes

Other Employees Tagged: Don Scullen, Zach Nagler, Joe Kostecki , Angie

March 14, 2023

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I use Gateway for all my service needs. They are very organized & I’m never disappointed with the work they do. More

by jagrim
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Recommend Dealer
Yes

February 27, 2023

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always helpful and complete the service timely the initial sales transaction was very professional and acceptable More

by arthensh
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Recommend Dealer
Yes
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