Thomas Gernhart

Tom always takes great care of us, fully explains everything, and is a joy to work with. everything, and is a joy to work with. More

by RJREMMEL49 Verified Customer Verified Customer

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I recently had the pleasure of experiencing my first service appointment at Brandon Honda for my 2024 Honda Pilot All-Wheel Drive Touring, and I am delighted to share my overwhelmingly positive experien service appointment at Brandon Honda for my 2024 Honda Pilot All-Wheel Drive Touring, and I am delighted to share my overwhelmingly positive experience. From the moment I arrived until the moment I left, the entire process was seamless, efficient, and truly customer-centric. Upon arrival, I was immediately impressed by the welcoming and professional atmosphere of Brandon Honda. The facility is modern, clean, and well-organized, reflecting a high standard of excellence. The staff greeted me with genuine smiles and courtesy, making me feel valued as a customer from the outset. The service advisor, who attended to my vehicle, demonstrated exceptional knowledge and professionalism. He took the time to thoroughly explain the services that would be performed on my 2024 Honda Pilot, addressing any questions I had with clarity and patience. It was evident that the staff at Brandon Honda are well-trained and highly skilled, instilling confidence in the quality of their work. One of the standout aspects of my visit was the efficiency with which the service was conducted. Despite being my first service appointment, the entire process was completed in a timely manner, far exceeding my expectations. The service team worked diligently to ensure that my vehicle was thoroughly inspected and serviced without any unnecessary delays. This level of efficiency is a testament to their dedication and expertise. The quality of service provided was impeccable. My Honda Pilot was returned to me in pristine condition, having undergone a comprehensive check-up and maintenance. The attention to detail was evident, and I felt reassured knowing that my vehicle was in excellent hands. Additionally, the service team provided a detailed report of the work carried out, including any potential issues to keep an eye on in the future. This level of transparency and communication is highly commendable. While waiting for my vehicle, I had the opportunity to enjoy the customer lounge, which is equipped with a range of amenities to enhance the overall experience. The lounge is comfortable and well-appointed, offering complimentary refreshments, Wi-Fi, and a quiet environment to relax or catch up on work. It’s clear that Brandon Honda goes above and beyond to ensure that their customers are comfortable and well-cared for during their visit. My experience at Brandon Honda for the first service of my 2024 Honda Pilot All-Wheel Drive Touring was nothing short of exceptional. The professionalism, efficiency, and quality of service provided far exceeded my expectations. It is evident that Brandon Honda prioritizes customer satisfaction and strives for excellence in every aspect of their operations. I wholeheartedly recommend Brandon Honda to anyone in need of vehicle servicing or considering purchasing a new vehicle. Their commitment to providing outstanding service and ensuring customer satisfaction is truly commendable. I look forward to returning for future services and continuing to experience the exemplary service that Brandon Honda consistently delivers. More

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I have been a costumer for 21 years and I highly recommend this dealership for servicing and buying cars recommend this dealership for servicing and buying cars More

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Every time I come to this dealership every one is always so friendly. Whether it’s asking me if I need helping finding a specific person or even guiding me to find the correct answer to my question. so friendly. Whether it’s asking me if I need helping finding a specific person or even guiding me to find the correct answer to my question. More

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All I can say is this dealership has excellent customer service. I purchased a brand new vehicle that wasn't available in the color I wanted, so they reached out to a few neighboring Hondas. They were able service. I purchased a brand new vehicle that wasn't available in the color I wanted, so they reached out to a few neighboring Hondas. They were able to locate one and within that day I left with my car! My sales person Anthony Quinones was great. He got me the best deal. However, he relocated a few days after the sale and that was an issue because my brand new car's AC didn't work. The following day at the service center, I went in and told them the issue. Thomas Gernhart, the assistant service manager, was very helpful during that whole process. They were able to see what the issue was, the compressor was faulty from the factory. They ordered the part. Unfortunately, that part took about a week to arrive. During that week Brandon Honda showed me their side of their great customer service I read on their reviews prior to purchasing my car there. Multiple staff members contacted me to see how I was doing and how they were able to make things right for trouble of waiting. Since I no longer had a sales person to contact, Christopher Weiss, internet sales manager, really took over with the situation. He went above and beyond to make sure I was taken care of and accommodated me for the trouble. This issue wasn't the dealer's fault it was just an unfortunate factory error. Brandon Honda corrected the issue and accommodated me for the time I had to wait. Now, I'm happy with my brand new car! No issues, AC working. More

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Tom G. Helped me by a lot my bill would of been 1,315 out of pocket which I didn’t have, but he found that I had a extended fidelity warranty. He brought my Helped me by a lot my bill would of been 1,315 out of pocket which I didn’t have, but he found that I had a extended fidelity warranty. He brought my bill down too 130.00 out of pocket the rest was covered. Thank you!!! More

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Thomas Gernhart was professional and took time to explain me the details after the services was completed on my car. It was a good experience at Brandon Honda. me the details after the services was completed on my car. It was a good experience at Brandon Honda. More

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Tom gave Excellent service and had timely snd clear communications with us. A pleasure to do business with . communications with us. A pleasure to do business with . More

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Brandon Honda is awesome. .. From Juice in sales to Tom G. in service! Tom is always willing to help and get matters taken care of. #1 in Service .. From Juice in sales to Tom G. in service! Tom is always willing to help and get matters taken care of. #1 in Service More

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This was a total team effort. Jarred Lucas listened to what we wanted in van for our family. He and his manager Eddie Juica assisted in helping us get the maximum trade in value f Jarred Lucas listened to what we wanted in van for our family. He and his manager Eddie Juica assisted in helping us get the maximum trade in value for our trade and also a fantastic deal on our new 2023 Honda Odyssey Sport. Once we got it home we noticed a couple of minor issues. Eddie put me in touch with Tom Gerhardt in the service department. He quickly had our issues resolved and provided us a complimentary SUV while the work was being done. We were very happy with the results and appreciate all your effort! This is our second Honda purchased from Brandon Honda and glad we made the drive from Sarasota, FL. They were worth the drive. The staff is very friendly, and showed they wanted our business. More

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