Tessa Mallough

Well to say the least we have had many poor experiences with Oxford Dodge. If I could give them 0 stars I would. Also, I am not one to complain but I think its important that people know what they are gett with Oxford Dodge. If I could give them 0 stars I would. Also, I am not one to complain but I think its important that people know what they are getting into with this company when making such a large purchase 1. I bought my vehicle from them and when I test drove it I heard a noise so I told the sales rep and she advised it would be fixed when I picked it up. So the next week I picked it up and it hadn't even been looked at. I brought it back and asked them to check and they put 5 grand of repairs under the hood which took a few weeks. They finally agreed to give me a dealer car while mine was being fixed after I had spoke with the manager. It was absolutely ridiculous as they should have offered this instead of me having to talk to so many people and state why it was needed. I would have been just as happy to have waited to pick up my new vehicle while the work was being done , and still have had my vehicle I traded in but they didnt even loook at the new vehicle to see what was wrong 2. I have brought my car into a local shop to get my tires switched and they advised there was some repair work to do. I brought the car back to Oxford dodge as I did purchase the extended warranty. They advised they fixed the problem (rear linkage, a ball joint & alignment ) and released the car back to me. 3. Upon picking up the car we immediately noticed there was a noise still that shouldn't be there. We had to state our case with the service rep for it to be seen the next day (instead of a week later) We brought the car back to Oxford dodge and they had advised it needed a rear right strut (which is one of the very few things the warranty didn't cover ) at this point we were very upset as it nearly impossible to miss a strut that is gone with the previous work that was done on the rear end. We declined the work to be done with them as my husband is pretty great with cars so he could easily replace a strut. They still wanted to charge us $150 fee for diagnostic but keep in mind this should have been under the originally fee as it was in the shop a day before. 4. My husband ended up speaking with the service manager to have the fee waived and the service manager advised that he was the one who moved the car to the parking lot after the rear linkage and alignment was done and he heard the noise as it was quite loud. So why on earth would he release the car instead of having the noise looked at. He apologized as this shouldn't have been missed and waived the fee. 5. My husband replaced both rear struts just for good measure and noticed that it wasn't the struts that were gone it was the control arm. At this point we realized that the warranty was thru a third party and any shop could bill to the warranty. 6. We brought the car back into our local shop to have the problem diagnosed and they advised that it was indeed the control arm making the noise, the tie rod ends were on their way out, and a knuckle that need to be replaced which are all covered under the warranty. Oxford dodge did not mention any of these things needed work. My best advise would be to NEVER get your car serviced here as they will push you out of the shop with out fixing the issue, and not even diagnosing the problem. DO NOT buy a vehicle from here unless you want poor customer service matched with lack of communication and a shop that can't quite figure it out. More

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Was recommended to Tessa from a coworker who had purchased a truck from her. Was given great service , helping me to find what I was after , very pleased with her helpfulness and ability to locate purchased a truck from her. Was given great service , helping me to find what I was after , very pleased with her helpfulness and ability to locate my request and finalize the transaction . Will as well recommend her in the future to others. More

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Purchased a 2012 journey in December 2021, expected everything to be working. Not the case tried the rear air condition today July , not working !! No help from Oxford ,tried to sell me a warranty Wow everything to be working. Not the case tried the rear air condition today July , not working !! No help from Oxford ,tried to sell me a warranty Wow !! Won’t buy there again. Especially when a pandemic is raging! More

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