Sylvia Donovan | Page 37

I am really liking my new Toyota Camry SE from Toyota Town London ! Thank you Sylvia Donovan for your help and advice on choosing this vehicle and for making this such a stress free choice. My wife is lo Town London ! Thank you Sylvia Donovan for your help and advice on choosing this vehicle and for making this such a stress free choice. My wife is looking forward to meeting with you soon to perhaps get into a Toyota ! Carl Goldberg More

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This is my second time dealing w/Toyotatown & w Sylvia Donovan, she was very helpful very knowledgeable & v patient w/ me while preparing the documents &during the leasing process. I really admire the fri Donovan, she was very helpful very knowledgeable & v patient w/ me while preparing the documents &during the leasing process. I really admire the friendliness they deal with. Would definitely go back for another car and highly recommend to everyone. Thank you very much. More

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New 2020 Tacoma I was referred to Brian while I looking for a particular Tacoma model. They did not have one on their lot, but Brian and his team were able to find th I was referred to Brian while I looking for a particular Tacoma model. They did not have one on their lot, but Brian and his team were able to find the exact vehicle I wanted. The day I went to pick it up, I was greeted by Sylvia and she had everything ready to go. It was a very efficient, friendly and organized visit to this dealership. This was all during the COVID19 pandemic. I was very impressed at how well the dealership was able to handle my request and deliver during these strenuous times. Thank you to Sylvia and Brian for making the process of purchasing my vehicle so easy!! More

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Another year We would like to thank Sylvia for her knowledge, help and continued patience while arranging our current lease. Thanks for another great year. Good We would like to thank Sylvia for her knowledge, help and continued patience while arranging our current lease. Thanks for another great year. Good social distancing in the office. More

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Good experience - again Dealing with Toyota Town since 2007. This is my 4th lease and 3rd lease buyout. Always smooth and friendly transactions. My only concern is their trad Dealing with Toyota Town since 2007. This is my 4th lease and 3rd lease buyout. Always smooth and friendly transactions. My only concern is their trade-in valuation. Short of satisfactory. I managed to avoid trade-ins in the past but due to the current COVID situation I had to do it. Will try to avoid it in the future. More

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Sylvia was very patient and Knowledgable! Thank you so much for helping us to make the decision to lease our Corolla. We had walked into the dealership thinking one way and realized that it w Thank you so much for helping us to make the decision to lease our Corolla. We had walked into the dealership thinking one way and realized that it would make more sense to go a different route. Sylvia was very patient and answered all our questions in a concise and reasonable way. Thank you for your help. More

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Great experience It was a great experience dealing with Silvia and Rita with the protocols in place with COVID-19. This was our 3rd time dealing with Silvia over the y It was a great experience dealing with Silvia and Rita with the protocols in place with COVID-19. This was our 3rd time dealing with Silvia over the years. We'll be back when the need arises for another new vehicle. More

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Great, consistently helpful service and information sharing. Rob has been our go to service advisor for as long as I can remember. He is very knowledgeable and takes time to explain the service work being done a Rob has been our go to service advisor for as long as I can remember. He is very knowledgeable and takes time to explain the service work being done and any recommended items that should be seen to. I would readily recommend anyone go see him for service advice. More

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All they care about is making the sale, nothing else! I purchased a used RAV4 Hybrid at the beginning of 2019. It was advertised with remote start, but the vehicle didn't actually have it. I was given a y I purchased a used RAV4 Hybrid at the beginning of 2019. It was advertised with remote start, but the vehicle didn't actually have it. I was given a yellow "WE OWE" slip for a remote start to be installed, and was told it may need to be an aftermarket one instead of factory because Toyota had discontinued the remote start for this model, which I understood and am okay with. It's now May 2020, and I still haven't received my remote start. Initially I was able to in contact with my salesperson at Toyota, and they were going to schedule in a timeslot to get the aftermarket remote start installed, but they never did and never called me back. Since then I've sent several emails with no response from Toyotatown or the sales person I emailed. I've phoned several times. I left a voice message on my salesperson's phone and didn't receive a call back. A second time I was sent to the service department and was told to leave a message on the service manager's phone, and that they would definitely call back. I never got that call. I must say during the buying process I was very impressed with the service I received from Andrew de Coning in Finance. He was very professional and didn't push to sell me any of the extended warranties and services. I was, however, pushed very hard by someone else to buy extended warranties while I was signing my purchase agreement, which I did not appreciate. For salespeople who aren't supposed to be earning a comission, they sure like to try to suck every penny out of you. It's very clear to me that Toyotatown, or at least some of the salespeople, only care about getting the sale, and once the sale has been made, they don't care. There is no way I will never buy another vehicle from Toyotatown again. More

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Car Maintenance Was in recently and had Todd for my service advisor. As always he was very pleasant and efficient. Have known him for many years and does a terrific j Was in recently and had Todd for my service advisor. As always he was very pleasant and efficient. Have known him for many years and does a terrific job. Vehicle in and out in no time even though going thru pandemic procedures as well. Thanks so much. More

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