Steve Lancaster

Our minivan needed service, and Hondawest had a used car that we were interested in. Both the dealership and service department had excellent customer service, so we will be returning customers! that we were interested in. Both the dealership and service department had excellent customer service, so we will be returning customers! More

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Calgary Honda West was the best experience with any car dealership by far. Was provided excellent service by Gerald and Steve when selling my car. Dealer gave me a very strong valuation on my used vehicle. dealership by far. Was provided excellent service by Gerald and Steve when selling my car. Dealer gave me a very strong valuation on my used vehicle. I will definitely return when I'm ready to purchase my next vehicle. More

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Have purchased a few cars from Honda West. Ryan my salesman was precise and helpful through the entire process. salesman was precise and helpful through the entire process. More

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Excellent service in terms of safety, trade-in, and new vehicle. Friendly and helpful staff and an accessible location. vehicle. Friendly and helpful staff and an accessible location. More

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WOW. This is how you sell cars. These fine people are committed to making the customer happy. They will go out of their way for you. I have never come away from a dealership with such a good feeling. I k committed to making the customer happy. They will go out of their way for you. I have never come away from a dealership with such a good feeling. I know I got the best deal possible. Being an out of town customer with a trade-in vehicle there were additional complications but they were always quick to respond to correspondence and very accommodating. Full marks for Gerald, Steve and the dealership as a whole. More

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Had a great customer experience with Gerald. Excellent service and knowledge level. I would recommend him to other friends who might be looking for a Honda vehicle. service and knowledge level. I would recommend him to other friends who might be looking for a Honda vehicle. More

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July 2021, I went into Honda west to take a look at a used car, fully expecting a typical cheap suit and sleazy used car experience. The salesperson Colleen was very nice, friendly and personable! She ha used car, fully expecting a typical cheap suit and sleazy used car experience. The salesperson Colleen was very nice, friendly and personable! She had the car running with AC on before we got there as it was a very hot day. She told us that car had been on the lot since April and no one had shown interest as it is a manual transmission. We took it for a test drive and loved the car. While I was poking around the car I noticed a small leak from the valve cover. When we went inside I told her about the leak and showed her. She said the shop would have a look at it. The shop found 2 other leaks but did not mention the valve cover leak. I took the car to an independent shop and he confirmed 2 other leaks and a valve cover leak. To repair would be around $600. I returned to Honda West and since my salesperson was not working I went in to talk to the Used car Manager to make a deal. This is where the typical used car sales began. St*** has all the hallmarks of the typical used car salesperson. I went in with my paperwork from my inspection and we discussed issues with the car. The car had recently been lowered in price by $600 since my first visit. I offered a reasonable price to take the car AND fix it myself. St*** refused and said they do not haggle and the listed price is the price. After more discussion St*** told me that he will send the car to auction before selling it to me at that price. I left since I could tell he is not a person that is there to help and i could tell he thought I was wasting his time. Overall, the staff at Honda West is very friendly and go out of their way to get you in a car. It's a shame that a sale of a car sitting on a lot for 4 months, that would sell for a decent price, was ruined by someone who has a superiority complex. More

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Excellent, professional and courteous customer experience! Highly recommended. From initial exploratory discussions, the Honda West Team asked relevant questions, provided key insights and r experience! Highly recommended. From initial exploratory discussions, the Honda West Team asked relevant questions, provided key insights and real good understanding of my needs. More

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Purchased a used vehicle several weeks ago and had a small issue with the gas cap door not working properly. My sales person Gerald, arranged for a technician to replace the spring or replace the entire small issue with the gas cap door not working properly. My sales person Gerald, arranged for a technician to replace the spring or replace the entire door assembly as required at no cost. The service was excellent and repair was completed properly. More

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Excellent service. Great price. We love our new Honda Odyssey and highly recommend Honda West to others. Impressed with excellent communication, support and follow up. Big thanks to Kiki! Odyssey and highly recommend Honda West to others. Impressed with excellent communication, support and follow up. Big thanks to Kiki! More

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