Sterling Wallace
Sterling Wallace at Skyline Ford
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Sterling Wallace

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.6
33 Reviews
4.6

33 Reviews

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33 Reviews of Sterling Wallace

June 14, 2024

Dealership Rating
Employee Rating

You need to work on their workload and stop making people waste their time for real More

by Aghernan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 19, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford. We appreciate your review and feedback.

June 12, 2024

Dealership Rating
Employee Rating

Great customer service. The people who work at this location really treats you like family. More

by SHEL143
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

June 05, 2024

Dealership Rating
Employee Rating

Very happy got work done on a truck fast , very detailed and great customer service More

by Cruz60
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

May 13, 2024

Dealership Rating
Employee Rating

They got me in at the last minute to get my service done because I was going On a trip More

by sj437363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

May 01, 2024

Dealership Rating
Employee Rating

Good place very friendly. Very informative and they filled up our Bronco really appreciated that. More

by cowboytrucker68
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

April 10, 2024

Dealership Rating
Employee Rating

Very good service and thorough. Reasonable price for quality work. Recommend skyline ford to anyone needing service. More

by dennisgkal
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Skyline Ford responded

Thank you for choosing and recommending Skyline Ford!

November 29, 2023

Dealership Rating
Employee Rating

A problem with my car was diagnosed, but further examination showed car did not need repairs. More

by flcaffey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford and letting us take a peek at your vehicle!

November 18, 2023

Dealership Rating
Employee Rating

Prompt and professional , appeared to know what was going on. Could of been a little more courteous. More

by CTIECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 01, 2023

Dealership Rating
Employee Rating

It's been frustrating trying to get body work done on my truck and I've been trying to get this recall done in my Roush for over a year now. Hopefully my next appt in December 1st (two months from now) wil More

by Ron P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 01, 2023

Dealership Rating
Employee Rating

Their employee on the phone quoted me a timeline and a price and when I got down there, the staff in the service center were not only rude, but condescending and it cost me five times more than I was quot More

by Rachaelelizabeth124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 21, 2023

Skyline Ford responded

We're truly sorry to hear about the distress and inconvenience you experienced during your recent visit, particularly given the importance of your situation. It's our aim to provide clear communication, respectful service, and to meet our commitments, and we regret that we fell short of these standards. Your feedback is taken seriously, and we will strive to improve our service to ensure a better experience for all our customers.

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