Stephen Lopes

The staff is very knowledgeable and did exactly what was requested. The loaner car was provided and returned without any problems. My rating is a (5) star experience. requested. The loaner car was provided and returned without any problems. My rating is a (5) star experience. More

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Always pleased with the service explanation the employees are very courteous, and the work is John correctly are very courteous, and the work is John correctly More

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Poor service experience. I was there for an A service on a car that has less than 10,000 miles. I was told “realistically” I should expect the service to take 1.5 hours, so I I was there for an A service on a car that has less than 10,000 miles. I was told “realistically” I should expect the service to take 1.5 hours, so I decided to wait. I was there 3.5 hours, even though no extra work was done. I know from the MB app that it was an hour before my car was taken in for service, and at least 45 minutes after the service was completed before it was returned to me. At no point did anyone communicate with me about the delay, or explain it. I also had a bad sales experience at this dealership. It is unlike the other MB dealers I have used in other states. Very disappointing. More

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Steven is extremely attentive and polite. He resolved my issue quickly and professionally. I have dealt with him on two occasions and each time i left the dealership pleased He resolved my issue quickly and professionally. I have dealt with him on two occasions and each time i left the dealership pleased More

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Very accommodating to on the spot request and did the work on time and with a smile work on time and with a smile More

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I purchased my car and have it serviced at Flagship Motors. It has been a wonderful experience. They are very trustworthy and reliable which means everything when working with a car dealership. The s Motors. It has been a wonderful experience. They are very trustworthy and reliable which means everything when working with a car dealership. The service depends runs a very streamlined operation. I always work with my service advisor when needed Stephen Lopez. He is the ultimate professional and extremely knowledgeable.if and when I trade my car I will be doing so with this dealership only. More

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As usual, having your car serviced at a dealership is incredibly expensive. But this time they actually did fix a noise that I have been hearing for over a year. They are ver nice to work with, just very incredibly expensive. But this time they actually did fix a noise that I have been hearing for over a year. They are ver nice to work with, just very expensive. More

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Stephen Lopes never disappoints. He got my car in and out super fast. Mercedes never disappoints and I will always recommend this dealership and Stephen any chance I get. He got my car in and out super fast. Mercedes never disappoints and I will always recommend this dealership and Stephen any chance I get. More

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Very helpful when providing services and or when looking for information regarding vehicle sales and/or car care. for information regarding vehicle sales and/or car care. More

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Stephen was an excellent advisor when I was in for repairs Explained costs and very efficient in letting me know what needed to be done and when car was ready to be picked up! repairs Explained costs and very efficient in letting me know what needed to be done and when car was ready to be picked up! More

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