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Steffy Hernandez
Steffy Hernandez at Big Star Hyundai
Refer Me

Steffy Hernandez

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.6
95 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

1 yr, 10 mos

4.6

95 Reviews

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95 Reviews of Steffy Hernandez

November 11, 2024

Dealership Rating
Employee Rating

I liked that no one gave me a hard time that I came there even though I bought the car at another dealership. The service was great, the car was clean when returned to me, and the waiting room was very comf More

by npatrick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams, Natalie Diosdado

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Nov 11, 2024

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star service customer; we look forward to serving you again. Happy motoring!

November 09, 2024

Dealership Rating
Employee Rating

Good service as always. Good good good good good good good good good good good More

by LOFARO.JOHN
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams, Natalie Diosdado

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Nov 11, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 08, 2024

Dealership Rating
Employee Rating

i took my truck for the sunroof they charged me 850. 00 should’ve been under warranty they say it was debris how does debris get in a 2020 i will trade it in and never buy another hyundai i’m afraid to More

by berthamarroquin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 11, 2024

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 08, 2024

Dealership Rating
Employee Rating

Steffy is terrible rude and no personality. The dealership scheduled an appt for us but didn’t even touch the vehicle for over a week. They never answer the phone either. Worst service ever! More

by TWYLLAVILLARREAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kohl Young

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Nov 11, 2024

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Scott Kimbrough, General Manager, skimbrugh@bigstarhyundai.com

November 06, 2024

Dealership Rating
Employee Rating

Coffee machine was not working both days I was there. Very disappointed. Prices too high! More

by crispyears72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arnaldo Perez, Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams, Natalie Diosdado

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Nov 06, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 06, 2024

Dealership Rating
Employee Rating

Dealership personnel are attentive to your needs and work was done in a very proficient manner. More

by tianamarie1704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams, Natalie Diosdado

Report | Print
Nov 06, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 05, 2024

Dealership Rating
Employee Rating

Big Star Hyunda is a great place to do business, very professional, courteous and competent. More

by LOFARO.JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams, Natalie Diosdado

Report | Print
Nov 06, 2024

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 03, 2024

Dealership Rating
Employee Rating

This was my first time using Big Star I was unfortunately disappointed with my experience. More

by shanfra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Vasquez

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Nov 06, 2024

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

November 03, 2024

Dealership Rating
Employee Rating

Clean- Courteous -Friendly-Knowedgeable-Professional. I trust them with my cars for every little problem and more. Will recommend them to all my friends. More

by SENIORCATHERINE397
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaleb Chadwell

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Nov 04, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 03, 2024

Dealership Rating
Employee Rating

Great service! We be coming back for all future maintenance on my vehicle! They were awesome More

by knguyen6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams, Natalie Diosdado

Report | Print
Nov 04, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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