Shelly MacConnell
Shelly MacConnell at Barrie Ford
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Shelly MacConnell

Business Manager

Barrie Ford

55 Mapleview Drive West
Barrie, ON L4N 9H7

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4.4
46 Reviews

Shelly was born in Nova Scotia, but has been in the Barrie area for over 22 years. The auto industry has been in her blood and she has been directly in the auto industry for 19 years and 15 years with Barrie Ford. She thrives off the excitement that is the vehicle purchasing experience and develops great rapport with her customers, and new clients. She enjoys riding her Harley on time off and going on trips around Ontario. Not only does she enjoy her job, but she believes the F-150 in the Ford lineup is her vehicle of choice.

Dealership Experience

17 yrs, 6 mos

Industry Experience

20 yrs, 6 mos

Specialties & Trainings

New and Used Vehicles

4.4

46 Reviews

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46 Reviews of Shelly MacConnell

July 04, 2024

Dealership Rating
Employee Rating

F150 lariat had a noise in front end clearly from a few different components that's should have been fix before pick up.i notice It wasn't so i call brought it back numerous times they didn't fix it. They More

by Chambers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Eric Corfield

Jul 05, 2024

Barrie Ford responded

Thank you for sharing your feedback about your experience with your F150 purchase. We genuinely value all customer reviews, as they help us improve our service and address any issues that arise. We understand your frustration with the ongoing issues you’ve encountered with your vehicle. As you mentioned, your F150 was purchased used with 140,000 kilometers on it, and you decided to proceed with your purchase without extended warranty coverage. Unfortunately, used vehicles can sometimes present unforeseen issues that aren’t immediately apparent at the time of sale. Regarding the check engine light, we sincerely apologize for the inconvenience caused by the faulty replacement part and it having to be done again. We made every effort to resolve the issue as quickly as possible. It’s important to note that the additional issues you experienced later were unrelated to the initial complaint, and we did offer to look into these repairs to assist you further, At Barrie Ford, we strive to provide the best possible service to all our customers, and we regret that you feel we did not meet your expectations. It was never our intention to make you feel pressured or blackmailed. Our goal is to resolve issues to the satisfaction of all parties involved. Dominic Lazzaro Managing Partner

Jul 05, 2024

Chambers responded

I just want the issues resolved once and for all so we can move forward the engine shakes scott. R is aware of what needs to be done i have a recording of him saying if i dont take down my review he wont fix it ..knowing that i was sold a truck with major issues and a broken tailgate.

Jul 05, 2024

Chambers responded

I have the remarks in writing regarding pertaining to deal..the noise need to be fix as per deal with eric. It just keeps getting worse i have yet to make it home without something going wrong.

Jul 11, 2024

Chambers responded

To date, nobody has returned my call from Barrie Ford to rectify this issue.

February 21, 2024

Dealership Rating
Employee Rating

FABULOUS EXPERIENCE! !! Great dealership! This is my THIRD F150 from Barrie Ford, and I’m absolutely thrilled! Rob Elrick is top notch, and was able to find the PERFE More

by mdmacewenwilliamson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert J. Elrick

Feb 27, 2024

Barrie Ford responded

Thank you so much for your enthusiastic review! We're thrilled to hear that you had a fabulous experience at Barrie Ford and that Rob Elrick provided top-notch service to help you find the perfect vehicle for the third time. Your loyalty as a repeat customer means the world to us, and we're delighted that you couldn't be happier with your F150. We look forward to continuing to exceed your expectations in the future. If you ever need anything else, don't hesitate to reach out. Safe travels in your new truck! Dominic Lazzaro, Managing Partner

August 16, 2023

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I’m Happy with the service of Ford Barrie. All employees was Most relevant , Eager to help & Very friendly. More

by rodnee catalan
Recommend Dealer
Yes

Other Employees Tagged: Ramiro Likhi , Ian Brown, Kevin Smith.

Sep 04, 2023

Barrie Ford responded

Thank you for sharing your experience with our team at Barrie Ford, the team appreciates our guests feedback. Dominic Lazzaro, Managing Partner

March 02, 2023

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Employee Rating

Excellent service. Walked in just looking walked out after buying. Mike was a fantastic sales person. Helpful but no pressure approach. Everyone we dealt with was profe More

by JudyW
Recommend Dealer
Yes

Other Employees Tagged: Mike Huisman

February 18, 2023

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They made the experience very easy. Shannon was a great sales rep to deal with. More

by Miltonmedeiros82
Recommend Dealer
Yes

Other Employees Tagged: Shannon Stewart

February 01, 2023

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Very easy process, came into the dealership knowing exactly what I wanted. Robert was very easy to work with. Shelly also went above and beyond to make sure I was satisfied. Everything that was promise More

by baranowski_9
Recommend Dealer
Yes

Other Employees Tagged: Robert J. Elrick

December 10, 2022

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Employee Rating

I would like to thank Rob Elrick and Shelly MacConnell for making the purchase of my new 22 Escape a quick and enjoyable experience. They were very pleasant to work with and quick to respond when I had qu More

by wendygodkin
Recommend Dealer
Yes

Other Employees Tagged: Robert J. Elrick

September 30, 2022

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Employee Rating

Working with Robert an my new car purchases is always a pleasure. I appreciate his honesty and he tolerates my constant questions. He kept me up to date with the status of my delivery and did his best to m More

by GWright
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert J. Elrick

July 30, 2022

Dealership Rating
Employee Rating

Timely and quality service. Very courteous staff. Very knowledgeable about the type of service I requested. More

by apokremiotis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach Bissette

July 22, 2022

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Employee Rating

Eric, my salesperson was very knowledgeable, patient with me, a senior citizen. Shly was easy to work with too. Other people that I met were friendly and supportive. More

by rev.viviangreene.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Corfield

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