Sheldon Hennig

Bought a new truck, went to pick it up to be told once I got there that it had faulty AC parts and they were on back order with no ETA. I was told I could have a loaner vehicle which I declined and insisted got there that it had faulty AC parts and they were on back order with no ETA. I was told I could have a loaner vehicle which I declined and insisted on a truck that was ready to go now, which is what I bought. I was told there were a few twin vehicles we could swap for, or perhaps switch parts on a different vehicle and the sales manager would contact me first thing the next morning. Was finally told the next evening after a few texts that no the parts can’t be swapped and now suddenly they do not have any twin trucks we can swap. After continuing to insist on a replacement truck they tell me they will arrange one from another dealer. Another day goes by with no update. Finally told after texting again that a replacement truck was coming, but no details on the truck itself, just told that they are the same. Eventually get fed up and call to speak to someone else, get the General Sales Manager. Finally get them to send me the info on the second truck. Quick look at the photos and see they are not exactly the same, second truck is missing multi pro tail gate. Either didn’t care enough to notice or hoped I wouldn’t. Eventually agree to issue me a chq to cover the extra cost of tail gate. Go to pick up replacement truck about a week later, both side mirrors are scratched and there is a dent near the rear window. They are going to repair but more additional hassle, a brand new truck for that price should not need repairs. Also the undercoating was extremely wet, splashed up onto the truck during the short drive home and dripped all over the driveway. Sales team have time to text you 12 times a day before the sale is done and after that good luck. No sense of urgency or desire to make things right. Tried to reach out to the GM multiple times but he was in meetings or on vacation every time and didn’t respond to any emails. Do not recommend. More

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I recently had an excellent experience buying my new 2024 GMC Denali Diesel 3500 HD from Sherwood Buick GMC . Jordan S. (sales manager) was exceptional leading the deal and ensuring my needs were met. Nol GMC Denali Diesel 3500 HD from Sherwood Buick GMC . Jordan S. (sales manager) was exceptional leading the deal and ensuring my needs were met. Nolan G. did a great job explaining finance, maintenance and warranty options. And, Sheldon H. was very helpful delivering the truck - showing me its many outstanding hi-tech and other features. The team helped me with insightful knowledge, and were accommodating of my schedule - even when it may have been "after hours" for them. Every one was exceptionally customer oriented. The Sherwood Buick GMC dealership itself was also refreshing - more like a party than a stogie car sales office ! More

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I was looking for a used truck and called the dealership. I ended up talking to Sheldon Hennig who was really great. I was looking at a used truck under $25,000 and had a couple vehicles picked out. Sheldon I ended up talking to Sheldon Hennig who was really great. I was looking at a used truck under $25,000 and had a couple vehicles picked out. Sheldon directed me to my first choice. I had worked in the industry before and the service Sheldon gave me was the same as if I was buying a $100K vehicle. Top marks for everything from the test drive to delivery. The whole process was great and done on my timeline. Both Sheldon and Jennifer Roy in finance were professional and gave me a far better experience than I was expecting. If you are looking for a new or newer vehicle, I would highly recommend the dealership and in particular, Sheldon Hennig. More

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