Shannon Sousa
Shannon Sousa at Dirito Brothers Walnut Creek Volkswagen
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Shannon Sousa

service manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.8
230 Reviews

Dealership Experience

20 yrs, 2 mos

Industry Experience

21 yrs, 2 mos

Languages Spoken

English English

4.8

230 Reviews

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230 Reviews of Shannon Sousa

September 21, 2024

Dealership Rating
Employee Rating

Knowledgeable, courteous and friendly staff. Great to work with. Easy to book service appointments. Kept to timelines. More

by JAN.GURSKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Sep 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback. We're pleased you had a great experience at Dirito Brothers Walnut Creek Volkswagen.

September 16, 2024

Dealership Rating
Employee Rating

Always the best service at Dirito Brothers. The reason why I will never go anywhere else. More

by SIMPSIONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dirito

Sep 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your loyalty and kind words.

August 26, 2024

Dealership Rating
Employee Rating

Always a pleasure doing business with Dirito Brothers. Couldn't be happier with the service department. More

by eric.throne.csr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rosen, David Dirito, Augusto”Gus The Bus” Davila , Kevin, Marina, Sean.

Aug 28, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your kind words. We're happy to hear you’re satisfied with our service department at Dirito Brothers Walnut Creek Volkswagen.

June 28, 2024

Dealership Rating
Employee Rating

Long time happy customer. Always appreciate Kevin and Shannon - best customer service and great people! More

by THEDETRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Jun 28, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your loyalty to Dirito Brothers Walnut Creek Volkswagen. It's gratifying to know that our team continues to provide excellent customer service. We value your feedback and appreciate the recognition of our staff.

May 27, 2024

Dealership Rating
Employee Rating

Every there is a profesional marina was great explained the service keeping me informed about the service done on time sales was also friendly the managers too said hello to the DiritoBrosVW always soo war More

by Sedan Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about the services and friendly atmosphere at Dirito Brothers Walnut Creek Volkswagen. It's our goal to keep you well-informed and comfortable during your visit. Thank you for choosing us for your VW needs and recommending us.

April 17, 2024

Dealership Rating
Employee Rating

Dan made the appointment on the phone and gave clear instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up More

by ERMMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix, Sean Thomas

Apr 18, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your review; it's rewarding to hear our team provided a seamless appointment process and follow-up. At Dirito Brothers Walnut Creek Volkswagen, we value time efficiency and clear communication. Thank you for trusting us with your vehicle repair needs.

April 17, 2024

Dealership Rating
Employee Rating

I’ve had some questionable feelings about past visits. But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video exp More

by Cheyenne Byrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix, friendemic friendemic , Everyone at the reception/payment desk

Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for relying on Dirito Brothers Walnut Creek Volkswagen's service team during such a crucial time. Rest assured that our team prioritizes explaining and educating customers about their vehicle condition, just like Marina did with the video walkthrough. We're grateful for your trust in us.

March 30, 2024

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Employee Rating

Every single person at Dirito Bros. delivers kindness and endless expertise, Their persistence in chasing down mechanical mysteries is unparalleled! Twenty-five years of thoughtful care More

by LADUNBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dirito, Kevin Hubert , Marina Felix , “Saab Doctor” Jim

Apr 02, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the kind words about our team at Dirito Brothers Walnut Creek Volkswagen. Our dedication to uncovering mechanical mysteries is part of what makes us unique. Thank you for sticking with us for twenty-five years, that means a lot to our team.

February 11, 2024

Dealership Rating
Employee Rating

My service is always completed on time, and I'm told exactly what they were going to do and call me with updates in case they find anything else that my car may need. More

by DAVEANDNIKKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind feedback. Maintaining transparent communication and respecting timelines are crucial aspects to us at Dirito Brothers Walnut Creek Volkswagen. We look forward to serving you again in the future.

December 30, 2023

Dealership Rating
Employee Rating

Friendly, helpful and always willing to go the extra mile. I highly recommend them for sales and service. More

by CAROLYNLEHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Ritola, David Dirito, Sean Thomas , Mike Raff

Jan 04, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear you had a satisfying experience with our sales and service team at Dirito Brothers Walnut Creek Volkswagen. Your recommendation is highly appreciated.

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