Shane Jaba

They did a great job. Amazing service excellent working together with them. My salesman Efrain was awesome Amazing service excellent working together with them. My salesman Efrain was awesome More

by KCURTIS1159 Verified Customer Verified Customer

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Unfortunately, I feel compelled to revise my previously positive review. After purchasing two vehicles from Freeman, returning for a third seemed like an easy decision. We were “approved” for a specific ra positive review. After purchasing two vehicles from Freeman, returning for a third seemed like an easy decision. We were “approved” for a specific rate, term, and down payment, and everything was agreed upon prior to entering the finance office. However, the experience in the finance department raised significant concerns. Rather than being given a proper opportunity to review and select additional products, as is standard practice, the finance representative quickly scrolled past the section outlining these options. My husband requested that he scroll back up, and we discovered that additional products, which we had neither selected nor been offered, had been added to the contract without our consent. This practice, commonly referred to as “payment packing,” is unethical and, frankly, illegal. When we addressed this, the response was dismissive, with the finance representative stating that these products were “cancellable after a period of time,” as if that justified their inclusion without consent. Once removed, our payment decreased significantly. Despite resolving this, the following day, we were informed that the financing terms we had signed on were not approved, and we were asked to return to sign a new agreement at a higher rate. This means we initially signed a contract that had not been properly approved by the lender, a clear breach of standard business practices. To add to the situation, I had traded in a vehicle that had existing coverages, which should have been reimbursed to me upon cancellation. Instead, Freeman claimed that these coverages were applied to the new deal. Anyone familiar with the auto industry knows this is not standard practice and, in fact, cannot be done. This ongoing issue has caused months of frustration, and the lack of accountability on Freeman’s part has been extremely disappointing. While losing my personal business may not impact them, the numerous referrals I typically direct to their dealership will no longer be coming their way as a result of this shady and questionable conduct. I hope this review helps others avoid a similar experience. More

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They were very helpful. I feel they worked hard for me. They got what they wanted and I got the vehicle I wanted the way I wanted it. That’s a good thing I feel they worked hard for me. They got what they wanted and I got the vehicle I wanted the way I wanted it. That’s a good thing More

by LSHOTTS123.com Verified Customer Verified Customer

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I've dealt with Freeman Toyota for over 20 years for both vehicle purchases and service and I have always been happy with their response. When we decided to buy a new Toyota, Freeman was our first choice. Fr vehicle purchases and service and I have always been happy with their response. When we decided to buy a new Toyota, Freeman was our first choice. From initial contact to test drive to final purchase they kept us in the loop and met all of our expectations. I look forward to dealing with Freeman in the future for our service needs. More

by DCCAWOOD Verified Customer Verified Customer

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Easy to communicate and short time to buy a car. No hiding anything during negotiations. No hiding anything during negotiations. More

by CHENXUEYING81 Verified Customer Verified Customer

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We had a nice experience throughout the buying process . The sales person Drayton was really helpful in helping us buy our first Toyota ! Hopefully in the future we can go back for another purchase. The sales person Drayton was really helpful in helping us buy our first Toyota ! Hopefully in the future we can go back for another purchase. More

by LIZETHSANDOVAL486 Verified Customer Verified Customer

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Freeman Toyota is a great dealer providing excellent customer service. Adam did a super job putting the deal together. Shane in finance went over all the numbers. I also want to thank B J for all he has customer service. Adam did a super job putting the deal together. Shane in finance went over all the numbers. I also want to thank B J for all he has done for me. Additionally I want to mention Mallory in service, she keeps up with my maintenance. All these people go above and beyond to provide the very best in customer service. Thank you Freeman Toyota. Jim Bowman More

by JLBOWMAN1948 Verified Customer Verified Customer

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Tommy was a great representative to work with. I’ll recommend anyone that I know is in need of a car to work with him. He did not provide predatory rates like the location I originally reached out I’ll recommend anyone that I know is in need of a car to work with him. He did not provide predatory rates like the location I originally reached out to. He gave me the right price and did not try to continue to sell me on things once I said I’m okay with not having it. Way to go Tommy! More

by TARSHIA.THOMPSON Verified Customer Verified Customer

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Muhammad is an awesum person . . he helped us in everything .. toyota B44X is an outstanding vehicle they explained everything to us and car was in really good condition .. they cle . he helped us in everything .. toyota B44X is an outstanding vehicle they explained everything to us and car was in really good condition .. they cleaned and did everything ,.. More

by PHAYSAL666 Verified Customer Verified Customer

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Freeman Toyota is just a good dealership. And a plus is, is that they give you 3 years of free oil changes and tire rotations, and a 7 year 100,000 mile power train warranty. And a plus is, is that they give you 3 years of free oil changes and tire rotations, and a 7 year 100,000 mile power train warranty. More

by DAVIDHILL127 Verified Customer Verified Customer

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