Sam Hynninen

Had our 2022 EV6 in for a recall on the ICCU a couple months ago. While it was in for the recall they tried several times to upsell unnecessary work to me; and had me wait in the waiting room for four months ago. While it was in for the recall they tried several times to upsell unnecessary work to me; and had me wait in the waiting room for four hours instead of saying it would be in the shop long enough for me to go home and wait for a call. Two days ago the ICCU failed and I had to have it towed in. This is the same part they were supposed to look at and repair when it was in for the recall notice. The part is not in for at least 3 days, and they refuse to offer a loaner vehicle while they wait for the part and to repair it because the part is "not on backorder". The plus side is at least we didn't buy this $60,000 lemon from them directly, and now know we never want to deal with these crooks when we buy our next vehicle. To add to it, the complimentary "wash and vacuum" they do after a service is just a rinse with a hose and a 2 second vacuum on the drivers side floor. More

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