Sam Caldwell
Sam Caldwell at Big Star Hyundai

Sam Caldwell

Sales Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

3.6
22 Reviews
3.6

22 Reviews

Write a Review

22 Reviews of Sam Caldwell

October 28, 2024

Dealership Rating
Employee Rating

Went to get new vehicle since the original one was not operating properly. Thought they had everything ready and we only needed to sign papers. Ended up having to be there 3+ hours because they were not r More

by sablaturac
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devante Jones , Forgot the other name

Oct 29, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 24, 2024

Dealership Rating
Employee Rating

Great service and no pressure to buy a vehicle. We were very pleased with both Arin and Samuel. We ended up with the Palisade Calligraphy and are very pleased so far More

by MGIACOMUZZI55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arin Robeson

Oct 24, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 01, 2024

Dealership Rating
Employee Rating

The sales person was great help but they offered a 250 dólar gift card and haven’t received it yet after a month of asking for what was promised I’m tired of asking. More

by solisjrcarlos1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 03, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact so that I can remedy your Gift Cards concern. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

September 30, 2024

Dealership Rating
Employee Rating

It was a good experience, took a long time at first but once we got the papers it went quick. More

by sablaturac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devante Jones

Sep 30, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 20, 2024

Dealership Rating
Employee Rating

Unfortunately I can’t say too much nice about this dealership. I’ve been waiting 3 weeks to take delivery of a used car. I can’t get anyone from service to answer my call and it seems I’m forgotten ab More

by medicsolo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Eric Chairis

Sep 20, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address your concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

September 19, 2024

Dealership Rating
Employee Rating

The dealership advertised the truck we purchased for 24,998. We decided to purchase. When we looked at the paperwork a 3995.oo package was included. We stated we did NOT want the package at all multi More

by lissarg2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Arnaldo Perez

Sep 20, 2024

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

August 30, 2024

Dealership Rating
Employee Rating

Hot days better to go inside and get help. Salespeople not wanting to get out and sweat. More

by PALISADE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arnaldo Perez

Sep 03, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

August 26, 2024

Dealership Rating
Employee Rating

Found a car on their website. Found a lender, drove 4 hrs to pick up the vehicle. Test drove it, tire light and engine light pops on and the car starts shaking. We drove it back a More

by tlkisses22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 28, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

July 20, 2024

Dealership Rating
Employee Rating

Excelente servicio, el personal es muy atento y muy amable, te saben guiar conforme a lo que necesitas More

by CAROLINATELLEZDL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Campos, Eric Chairis , zzHector zzBriseno, zzMaria zzCauich, zzBrentley zzChavez, Renald y Rose

Jul 24, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

June 22, 2024

Dealership Rating
Employee Rating

This dealership is tremendous. I worked with Sam and Mo, and they helped me get my dream vehicle as a first-time buyer. The customer service is excellent, and I appreciate their ho More

by zariahmcinnis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Shurafa

Jun 24, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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