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Rusty Miller
Refer Me
Rusty Miller
Service Advisor
Faulkner Buick GMC West Chester, INC.
705 Autopark Blvd.
West Chester, PA 19382
135 Reviews
135 Reviews
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135 Reviews of Rusty Miller
September 26, 2024
Rusty is amazing. Rusty is my personal choice for my contact at gnc faulkner to take care of my car service. He always delivers & is part of the reason I come back. Rusty is my personal choice for my contact at gnc faulkner to take care of my car service. He always delivers & is part of the reason I come back. More
by LUKEJOSEPH04
Verified Customer
September 24, 2024
Every time I go in for service I have to fight for what they are charging or doing to my vehicle. Warranty work, oil changes, and most recently my wife’s tires. They say they price match and then they wil they are charging or doing to my vehicle. Warranty work, oil changes, and most recently my wife’s tires. They say they price match and then they will not. They were charging over 300% mark up on tires….. they were going to charge my wife $600 for just tires for $288 dollar tires, not including install. I will not recommend this dealership to anyone for service…. More
by SMA6541
Other Employees Tagged: Leslie Hurst
September 24, 2024
The Team at Faulkner GMC is amazing. Their customer service is great and they understand the importance of getting the service completed quickly when customers are waiting. The waiting r Their customer service is great and they understand the importance of getting the service completed quickly when customers are waiting. The waiting room is comfortable and well appointed. More
by Shawn M.
September 20, 2024
I had to follow up multiple times with the service team. They then called mid day to tell me a part was back ordered and that was that. They offered no alternatives, did not try to provide any help such a They then called mid day to tell me a part was back ordered and that was that. They offered no alternatives, did not try to provide any help such as giving parts number, and frankly seemed from the start to not want the job. I will not recommend them to anyone. More
by LOUISDELMONTE
September 19, 2024
I had my car towed to Faulkner late Thursday night and called Friday to make a service appt. I was told they couldn't look at it until Monday. The woman I spoke to said she made a note that the car was to called Friday to make a service appt. I was told they couldn't look at it until Monday. The woman I spoke to said she made a note that the car was towed and on site. I called at lunch on Monday and left a voice-mail on tne service line. I got a call almost 3 hours later. Rusty said he was glad I called because they didn't know my car was there on their lot. I was really disappointed that I had to wait until Monday but understood they wasn't any availability. I was very frustrated that there was a miscommunication that they didn't know my car was there. Then I was told they close in an hour so they weren't sure if they could even look at the car that day. I was able to pick up my car at 6a on Wednesday. I wasn't able to get my inspection completed which was in my original request. I won't be returning to Faulkner for service even though that's where I purchased my car. I live too far away to obtain a loaner while my car has had work done before. Too inconvenient. More
by HALEYCHAUMP
September 12, 2024
Service department was very accommodating when I needed to reschedule service appointment. People were friendly. The whole process from beginning to end was very efficient. to reschedule service appointment. People were friendly. The whole process from beginning to end was very efficient. More
by Than111
Other Employees Tagged: Leslie Hurst, Bernard Gunn, Luis Jimenez, Brianna Holmes
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