Rosie Hernandez
Rosie Hernandez at Beck & Masten Buick GMC South
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Rosie Hernandez

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.5
421 Reviews
4.5

421 Reviews

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421 Reviews of Rosie Hernandez

June 20, 2024

Dealership Rating
Employee Rating

Buen servicio,trato amable, prontitud en el servicio, tiempo de espera corto y con muy buen cafe More

by m.elizaldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2024

Beck & Masten Buick GMC South responded

Hola, le agradecemos que se haya tomado el tiempo para dejarnos estos comentarios. No dude en comunicarse si hay algo adicional que podamos hacer por usted.

May 14, 2024

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Great service and they always willing to go above and beyond. Hannah, the service manager is amazing! More

by Phillip.p.warner
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson

May 17, 2024

Beck & Masten Buick GMC South responded

We're thrilled to hear about your positive experience and the amazing assistance provided by Hannah. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

May 08, 2024

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This dealership is very slow. I was told I had to wait outside by the porter because they don’t like people in the lobby. Took over 1 1/2 hr to do a simple oil change and I had an More

by wwt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2024

Beck & Masten Buick GMC South responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to fix this and to earn your business, please contact me at hannahwilson@Group1Auto.com. I look forward to speaking with you. Hannah Wilson, Service Manager

May 01, 2024

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Always do a great job always great customer service. I recommend service to all of my friends More

by anoby.o
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

May 04, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 27, 2024

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Employee Rating

I can’t complain about the customers service. Miss Rosie always provides the best service. More

by Wil
Service Price Transparency
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Recommend Dealer
Yes
Apr 30, 2024

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had a great experience and that Miss Rosie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 26, 2024

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Employee Rating

I purchased a pre-paid oil change package some time ago. When I went int the dealership to have the service done, I was told that the agreement I had purchased had "expired". "It was in your contract Mr. More

by bob.j3294
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Apr 29, 2024

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 25, 2024

Dealership Rating
Employee Rating

Very pleased with experience on this visit. Rosie is always great and helpful and couldn't be more satisfied. More

by donald1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2024

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had a great experience and that Rosie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 23, 2024

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Employee Rating

Got my truck serviced at Beck and Masten and as always the service was great and my service representative Rosie was as awsome More

by Budman
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Beck & Masten Buick GMC South responded

It's wonderful to hear that you had a great experience getting your truck serviced at Beck & Masten Buick GMC Gulf South! Rosie provided excellent service as your representative. Thank you for choosing us!

April 05, 2024

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Employee Rating

It’s greatly appreciated when I’m able to receive a loaner while my vehicle is in service.c More

by Jhnsauceda
Recommend Dealer
Yes
Apr 09, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 12, 2024

Dealership Rating
Employee Rating

I have be a customer for a few years. 55 minutes for an oil change and tire rotation this visit. Very happy. More

by traf250
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Mar 14, 2024

Beck & Masten Buick GMC South responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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