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Roger Bybee
Roger Bybee at Niello Volkswagen
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Roger Bybee

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
70 Reviews
4.9

70 Reviews

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70 Reviews of Roger Bybee

September 27, 2024

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Employee Rating

Best dealership I've ever worked with! I highly recommend Niello VW and any Niello dealership. More

by derrick24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Richardson, Raymond Moreno, Khaled Jamal, Jack Felts, Daijah Marsh-Macias, Matthew Wirth, Travis Cole, Brent Cooper, Taylor Gaynor

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Sep 28, 2024

Niello Volkswagen responded

Derrick, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2024

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Employee Rating

Professional, courteous and friendly. I would highly recommend Niello volkswagen for purchase of a vehicle and excellent service to family and friends! Above and beyond service! More

by GRANDMARUSSO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Russo, Brent Cooper

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Sep 26, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 23, 2024

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Employee Rating

Done great job I appreciate him for that customer service it’s too good 10 out of 10 More

by ABHINASH SINGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

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Aug 23, 2024

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 22, 2024

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Employee Rating

I appreciate it when dealerships have service advisors like Jacob. He’s friendly, very knowledgeable, patient, and keeps me updated on the status of my car. Thank you for hiring professional people like J More

by LEMASTER.CRAFTSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2024

Niello Volkswagen responded

Thanks for your review! We're pleased to hear that Jacob was able to assist you. We'll be sure to pass along your kind words. Thank you for choosing Niello Volkswagen. Please let us know if there's anything else we can do for you! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 21, 2024

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Employee Rating

Good service excellent customer service I will recommend to anyone who needs services n w More

by RAMIRO.WATERTIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

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Aug 23, 2024

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 16, 2024

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Employee Rating

Very efficient communications throughout the process. Pleasent customer service that is so rare these days. Jason was great. More

by KATBRO63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason

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Aug 16, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 14, 2024

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Employee Rating

I’ve always had good service and you have kept up the good work. Thanks More

by mfourstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth

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Aug 15, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 04, 2024

Dealership Rating
Employee Rating

They know what they are doing, I've never had an issue bringing my car here. More

by akiser477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daijah Marsh-Macias

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Aug 05, 2024

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 03, 2024

Dealership Rating
Employee Rating

Very pleased with their service. I am happy they can once again wash vehicles on site after having my car serviced. More

by schmitt4marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

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Aug 04, 2024

Niello Volkswagen responded

Thank you, Marie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 27, 2024

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Employee Rating

My car was diagnosed, parts purchased and repaired so quickly. I was very happy with the service. More

by MARLETTESABIN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Cooper , Jacob Smul was wonderful to work with.

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Jul 28, 2024

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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