Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Roger Bybee
Roger Bybee at Niello Volkswagen
Refer Me

Roger Bybee

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

Contact Me
4.9
61 Reviews
4.9

61 Reviews

Write a Review

61 Reviews of Roger Bybee

June 08, 2024

Dealership Rating
Employee Rating

As always, the experience was smooth, the service was friendly and professional. Niello always goes the extra mile to keep my car running well. They even gave it a much needed wash! There were no pressu More

by JennSawtelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Brandon Lamb

Helpful
Report | Print
Jun 09, 2024

Niello Volkswagen responded

Thanks, Jenn, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 24, 2024

Dealership Rating
Employee Rating

Brent is informative about my vehicle. The mechanics are great and so is Brent, great! More

by NAYJOYOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Cooper

Helpful
Report | Print
May 29, 2024

Niello Volkswagen responded

Thank you for the kind words for Brent and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 24, 2024

Dealership Rating
Employee Rating

Great dealership. I'v always received good service and the staff are always friendly and helpful. More

by MARLETTESABIN
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brent Cooper

Helpful
Report | Print
May 29, 2024

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 21, 2024

Dealership Rating
Employee Rating

Ron was courteous and answered all of my questions. He was knowledgeable about my VW service issues. More

by Malachi L. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Brandon Lamb

Helpful
Report | Print
May 21, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ron met your expectations. Thank you for choosing Niello Volkswagen, Malachi, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 18, 2024

Dealership Rating
Employee Rating

I was very satisfied with the entire service experience, from start to finish. I will be back. More

by KVANROOYAN
Recommend Dealer
Yes

Other Employees Tagged: Daijah Marsh-Macias

Helpful
Report | Print
Apr 18, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 10, 2024

Dealership Rating
Employee Rating

Excellent service thank you. You are excellent. Thank you for the new sway bar and cabin filter. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel , Jason Wanner and 5 stars too.

Helpful
Report | Print
Apr 11, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Raymond, and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

Dealership Rating
Employee Rating

Best all around customer service and was done in a timely manner great staff and very knowledgeable thanks More

by LetsPrayAllDay521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

Helpful
Report | Print
Apr 05, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

Dealership Rating
Employee Rating

Staff is always very courteous and knowledgeable and able to give clear explanations of what the service entails More

by jhoneal
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Cole, Brent Cooper

Helpful
Report | Print
Apr 04, 2024

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2024

Dealership Rating
Employee Rating

Excellent service thank you. You are excellent and fast with your service. Thank you again. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel , Jason Wanner and 5 stars too.

Helpful
Report | Print
Mar 28, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 19, 2024

Dealership Rating
Employee Rating

AMAZING SERVICE, MATTHEW WIRTH WAS AMAZING, EVERYTHING WAS PRESENTED NICELY, 10/10 WILL COME AGAIN More

by OLA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

Helpful
Report | Print
Mar 19, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

1
2
...
7

Dealership Inventory (189 Vehicles)

used 2015 Volkswagen Golf R car, priced at $24,991
2015 Volkswagen Golf R
used
Limestone Gray Metallic exterior
Automatic
All-wheel Drive
$24,991
View Details
new 2024 Volkswagen Jetta car, priced at $25,658
2024 Volkswagen Jetta
new
PLATINUM GRAY exterior
Automatic
Front-wheel Drive
$25,658
View Details
used 2024 Volkswagen Atlas car, priced at $38,491
2024 Volkswagen Atlas
used
N/A exterior
Automatic
Front-wheel Drive
$38,491
View Details
used 2021 Ford EcoSport car, priced at $18,291
2021 Ford EcoSport
used
Diamond White exterior
Automatic
Four-wheel Drive
$18,291
View Details
used 2021 Toyota RAV4 car, priced at $26,991
2021 Toyota RAV4
used
Blue Flame exterior
Automatic
All-wheel Drive
$26,991
View Details
new 2024 Volkswagen Tiguan car, priced at $30,858
2024 Volkswagen Tiguan
new
Pure White exterior
Automatic
Front-wheel Drive
$30,858
View Details
View All Inventory