Robert Muir

Shane Reed was awesome. He answered my questions, work for me in putting the deal together and even stayed late to help me get into this pickup. TJ stepped in and helped me He answered my questions, work for me in putting the deal together and even stayed late to help me get into this pickup. TJ stepped in and helped me get some tech things handled. Good car buying experience. More

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The dealership was very helpful when it came to purchasing the car and getting out the door. When it came to getting things done after the car was purchased, I had an extremely hard time contacting purchasing the car and getting out the door. When it came to getting things done after the car was purchased, I had an extremely hard time contacting anybody. I actually left five voicemails over a period of about three days, none of which were followed up on. I got lucky and expressed my dissatisfaction on a phone call with a different employee on a later day who helped fix my issues. None of the people who I left voicemails to ever called back, however. Not the best look on caring about the customer if you ask me! I will say, however, Lithia Toyota has been very quick to send me 1 million messages about rating them and their dealership. Hard to want to give a good rating when nobody will call me back… More

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The dealership was very welcoming and helped me with the vehicle and paperwork almost seamlessly. TJ made me feel very comfortable and was not the typical pushy salesman. He understood what I wanted and nee vehicle and paperwork almost seamlessly. TJ made me feel very comfortable and was not the typical pushy salesman. He understood what I wanted and needed and made it such a great experience. I would definitely recommend TJ and Lithia Toyota to everyone who is interested in buying a vehicle. Thanks again TJ you did an amazing job! More

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Friendly, knowledgeable and fair with trade in. Answered all my questions Other staff was very welcoming and Terence even followed up with a phone call after the sale. Answered all my questions Other staff was very welcoming and Terence even followed up with a phone call after the sale. More

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Robert Muir, Kristen Paulson & Keith DuShane are extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them to our friends. Their service is excellent and our Toyota’s seem to last forever! More

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A Great and Fun Experience I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happe I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happen. The whole group was great to work with, all the way up to the GM. He was very helpful. I've been going to Lithia Toyota of Billings for quite a few years now and always get a great deal. More

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My 3rd Toyota Tacoma purchase at Lithia Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Kristen Paulson. I have purchased 3 Tacoma TRD Off Road trucks in the last 4 years from Lithia. A 2016 4-door Crew Cab, 2017 Access Cab, and another 2020 4-door Crew Cab. Ms. Paulson was the primary sales person for the 2016 and 2020 Crew Cabs, and assisted on the sale of the 2017 Access Cab. Her knowledge, skills, and abilities as it pertains to the Toyota brand is exceptional. The purchase of the 2020 was very involved. She skillfully guided me through the ordering process of a special factory ordered truck. She enlisted the talented Parts and Service personnel in the procuring and installing the upgraded Pro Off Road suspension, and the installation of special order FabFour front bumper. He guidance in the selection of the TRD wheels and other accessories was invaluable. Ms. Paulson kept me updated weekly on the production of my new Tacoma. When I went to pick it up . . . it was PERFECT!! THANK YOU Ms. Paulson, Ryan Holly (Parts) and Robert Muir (Service). Excellent people and a great team. I highly recommend Lithia Toyota of Billings, MT. Quality and service from start to finish. More

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I’m always very pleased with bring my vehicles in for service Robert is always very friendly and willing to help with that whatever I need done service Robert is always very friendly and willing to help with that whatever I need done More

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Called about a problem with my 4Runner and they got me in the same day fixed the problem very quickly and at a very reasonable price!! the same day fixed the problem very quickly and at a very reasonable price!! More

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Great Very happy with the service and the Robert was most helpful and has a good memory of our history. Very impressed. Keep up the good work. Very happy with the service and the Robert was most helpful and has a good memory of our history. Very impressed. Keep up the good work. More

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