Rob Hitchcock
Rob Hitchcock at Metro Ford
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Rob Hitchcock

Service Advisor - Truck Center

Metro Ford

3601 State St.
Schenectady, NY 12304

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4.6
483 Reviews
4.6

483 Reviews

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483 Reviews of Rob Hitchcock

June 18, 2024

Dealership Rating
Employee Rating

Everyone was professional and they understood their positions. The service department was very fair in previous visits. More

by gm23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 08, 2024

Dealership Rating
Employee Rating

I didn’t feel like I trusted what the service advisor was telling me. I know a lot about car repair and what they were telling me was the problem didn’t seem feasible. I took the car back and turns out I w More

by Rather not
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 07, 2024

Dealership Rating
Employee Rating

The service reps are very pleasant to work with and knowledgeable about the work to be performed More

by fconsta46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 03, 2024

Dealership Rating
Employee Rating

They are very polite and very helpful when asking questions about things they do and are going to do. More

by mpatterson40
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 02, 2024

Dealership Rating
Employee Rating

Great ford dealer with a super service department. Troy and team are outstanding and make sure that my truck is always in tip top shape. More

by DANODANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Hanlon

May 20, 2024

Dealership Rating
Employee Rating

Very poor service, then made me pay for 2 lug nuts that they broke getting off. $ 9.32 a piece. Second time I had to wait even with a set up appointment. It took 1 hour and 30 minutes for a oil change and More

by dfchristman1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 13, 2024

Dealership Rating
Employee Rating

The service is always great and staff always professional. Now to get me in a new car that's another conversation. More

by SHAMSUDDIN.RIZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 21, 2024

Dealership Rating
Employee Rating

Communication is fairly good and very friendly. 2 hours for an oil change seems too long though. More

by RUTHIEANNIE428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 12, 2024

Dealership Rating
Employee Rating

The service was fast and on time. I have another issue with a bed cover that doesn’t fit properly. I had them look at it three times and they keep on telling me it’s the correct co More

by Blaze743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 10, 2024

Dealership Rating
Employee Rating

I had a tire problem and was seen right before closing --the problem was resolved and I appreciated the service person and mechanic for taking me in about ten minutes before closing---Excellent service as More

by Bill P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Hanlon , All of the above names--as I'm not certain of the name of the service advisor who saw me.

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