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Richie Goetz
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Richie Goetz
Service Advisor
Shottenkirk Honda of Cartersville
595 East Main Street
Cartersville, GA 30121
17 Reviews
17 Reviews
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17 Reviews of Richie Goetz
September 28, 2024
My experience with service this time was excellent. From the time I drove into the bay until my car was delivered to me after the service was completed was exceptional. The staff was courteous and co From the time I drove into the bay until my car was delivered to me after the service was completed was exceptional. The staff was courteous and conscientious. Thank you. More
by Kathy
Verified CustomerOther Employees Tagged: Terry Ford
September 27, 2024
I received requires immediate attention for what is under my hood. I received a satisfactory on my last two visits. My service advisor did not discuss this or even go over this ! He was too busy selling me a my hood. I received a satisfactory on my last two visits. My service advisor did not discuss this or even go over this ! He was too busy selling me additional services! I don’t think I will use them again! More
by BVW425
Other Employees Tagged: Chris Harris was my technician
September 27, 2024
Took over 2 hours of waiting. I agreed to $165 "checkout fee got NOTHING for the fee: they diagnosed a month they already diagnosed 6 months prior - for which I was charged nothi I agreed to $165 "checkout fee got NOTHING for the fee: they diagnosed a month they already diagnosed 6 months prior - for which I was charged nothing. This time: she diagnosis, same work around (instead of $350 repair). Work around has worked PERFECTLY for over 6 months. This time I paid $165 fee for same diagnosis as 6 months ago, same free workaround. BUT, I was charged tax AND $5 service fee for same diagnosis, same "no-problem" problem, same free work around. I receive NOTHING for $185. SHOTTENKIRK has been my absolute SOLE maintenance, tire priced since I bought my 2014 Insight from Shottenkirk. While waiting for my $185 ripoff, I talked with a sales rep since I was there. I intended to purchase a another hybrid before Christmas, now I will NOT shop at Shottenburk,, The service manager that recently retired acted like she wanted to save me money whenever I had you service my Honda. Now, I feel like the service department is trying to over charge me every time I come in. Can you help me with this problem. I'll be glad to come n to talk to you about it. Gerard Verzaal I feel ike my service managerRichie only had the authority to bill me as much as possible, not save me as mush as reasonable. Please let Bob Corley know that it was not his fault. More
by VERZAALLAWFIRM
Other Employees Tagged: Bob Corley
September 27, 2024
We've come to this dealership for years and love the service department! Thanks for the great work! service department! Thanks for the great work! More
by KBCSMC1998
Other Employees Tagged: Jeff Walker
September 27, 2024
Shottenkirk has always treated us like family. They are The only dealership we will buy from They are The only dealership we will buy from More
by karenrigdon
Other Employees Tagged: Jordan Waters, Terry Ford, John Heaton, Kevin Etters
September 20, 2024
The new process of receiving a timer seems to be helping with long wait times that I experienced in the past. The service provider was quick and knowledgeable. with long wait times that I experienced in the past. The service provider was quick and knowledgeable. More
by MELISSAJOHNSON.CCDC
September 18, 2024
Although I had a service that was covered by the purchase of my new vehicle I everything was checked and I was treated the same as when I have had hundreds of dollars of service work done in my previous veh of my new vehicle I everything was checked and I was treated the same as when I have had hundreds of dollars of service work done in my previous vehicle. More
by JCGOLDWIRE
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