Richard Disabato

5 to a 1. At first, I was impressed with the customer service at this establishment. However, my experience took a nosedive when I was charged for two hours of At first, I was impressed with the customer service at this establishment. However, my experience took a nosedive when I was charged for two hours of diagnostic time without any actual diagnostic work being done. I was told to "monitor it" and bring it back each time. It's disappointing to see such questionable billing practices overshadow what initially seemed like good service. More

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Update September 2023: I just purchased another car from Tony Yang at Mercedes Benz London. This one was the SL 63 AMG. This was a very special transaction that Tony and his general manager Rob, were able t Tony Yang at Mercedes Benz London. This one was the SL 63 AMG. This was a very special transaction that Tony and his general manager Rob, were able to put together for me. It was special in that it was the car of my dreams, but perhaps even more importantly is that I just bought a new C43 AMG in May 2023. The C43 was a great car, but I must admit that my decision to purchase the C43 over the more expensive SL63 was a mistake on my part. When I called Tony to let him know that as much as I really liked the C43, I still had SL 63 on my mind despite the price difference. Tony and Rob created a path to the new SL63 that made my decision fast and easy. Friendly, helpful and professional all the way. Thanks Tony for an awesome purchase experience. More

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I have purchased three Mercedes from Mercedes-Benz London, always facilitated by Tony Yang. Tony Yang is a consummate professional, and a true gentleman. I have always felt like I received the best de London, always facilitated by Tony Yang. Tony Yang is a consummate professional, and a true gentleman. I have always felt like I received the best deal possible, both on purchase price, and trade-in value. The entire process has always been effortless, thanks to Tony Yang and Greg Guzman. If you are considering purchasing a Mercedes, don't look anywhere else. More

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The best in client services! From buying my first MB with sales (Tony Yang) to the service department and concierge, to the customer service. Everyone at MB has always taken ve From buying my first MB with sales (Tony Yang) to the service department and concierge, to the customer service. Everyone at MB has always taken very good care of me from day 1. I am now on my second vehicle with MB. Love the dealership, love the ease in buying, love the service and love all of them there! I am a well taken care of young lady! Shout out to all of you at MB !!! More

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Tony and the team at Mercedes London went the extra mile to help me as they always do. SERVICE is all in capitals with Tony at the helm. I appreciate and thank everyone who helped me with my 3rd purchase at to help me as they always do. SERVICE is all in capitals with Tony at the helm. I appreciate and thank everyone who helped me with my 3rd purchase at Mercedes London. Dave. More

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Complained about a leaky coolant hose and even took a picture for a year was told that was completely normal. FINALLY HAD IT REPAIRED RECENT SERVICE. I did have a re occurring check engine light when I a picture for a year was told that was completely normal. FINALLY HAD IT REPAIRED RECENT SERVICE. I did have a re occurring check engine light when I asked if my repairs were related to my coolant hose and air intake hose that was replaced was told yes that was why I had check engine light on . I didn’t even make 10 minutes down the road to have light come on again , I returned making the hour trip back home once again without my car to find our they think it’s related to my emissions repair that was in the recent settlement required for the diesel settlement(which I have yet to see any cheques as of today) Since the parts are coming from Germany I now have no car for up to 10 business days or longer. To top it off not only did they lie about coolant leak being normal My paperwork indicates that check engine was never rectified and they with look into it further in future if problems persist. I was not told this at I picked up my keys and paid my bill. Maybe because I have an older SUV they no longer car about giving basic service. We have purchased 2 G wagons , ml320 and my Gl. Never have I have been so insulted in a dealership that claims luxury service More

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Mike Robinson is an exceptionally great M-B rep! He has helped us tremendously and we have now purchased 2 new vehicles through him! His dealership coincidentally, worked really hard with us on our He has helped us tremendously and we have now purchased 2 new vehicles through him! His dealership coincidentally, worked really hard with us on our trade-in, and made us a significantly better offer than other dealerships did (M-B, Audi, Honda, etc). Highly Recommend!!! More

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A very nice staff, Tony was the one who was helping us and he made sure we know all the details about the car, and he was very patient and supportive!!! and he made sure we know all the details about the car, and he was very patient and supportive!!! More

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First time service, last time customer! Vehicle came back worse than it went in! Put a hose clamp on and stopped looking at it! Despicable back worse than it went in! Put a hose clamp on and stopped looking at it! Despicable More

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This is the second vehicle I have purchased with Tony Yang, professional knowledgeable and fair. I will continue to do business with him in the future. I would recommend anyone looking to purchase a Merc Yang, professional knowledgeable and fair. I will continue to do business with him in the future. I would recommend anyone looking to purchase a Mercedes that this is the dealership and the person to deal with. I have never been treated better by a company from sales through to service. More

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