Ricco Rodriguez

Ricco provided me with exceptional service. He worked with me to plan a service that was needed immediately and in the future. As a consultant, he demonstrated the right course of action by per He worked with me to plan a service that was needed immediately and in the future. As a consultant, he demonstrated the right course of action by performing my alignment now, and holding off on the brake Servicing. We agreed to perform the brake work in the spring when I swap over my seasonal tires. I really appreciated his professionalism and expertise during my visit there and I highly recommend him. More

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The staff at this auto service center provided outstanding service. Even though my English is not very good, they were extremely patient and took the time to understand my needs. Their professiona outstanding service. Even though my English is not very good, they were extremely patient and took the time to understand my needs. Their professionalism and kindness made the experience smooth and pleasant. I highly recommend them! More

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Horrible experience dealing with Ricco. He is unprofessional, sleazy and should be avoided as a service advisor. He is unprofessional, sleazy and should be avoided as a service advisor. More

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DISHONEST AND UNPROFESSIONAL behavior in Wilson-Niblett Motors – General Motors Service Department in Richmond Hill. Episode 1 - Spring 2024. Services were provided to my vehicle in Spring 2024 by the S Motors – General Motors Service Department in Richmond Hill. Episode 1 - Spring 2024. Services were provided to my vehicle in Spring 2024 by the Service Adviser RICCO RODRIGUEZ, including: 1) Checking wheel alignment 2) Changing winter tires - According to Ricco wheel alignment was absolutely necessary and I’ve agreed. When I came to pick the car, Ricco had assured me that the alignment was done. When I asked for the chart of computer diagnostics of the alignment angles, he has assured me that it’s in the car, but it was nowhere to be found. When I’ve mentioned that, Ricco had to admit that that job was NOT done. - Wheel replacement: Wheel rotation / installation was wrong had to be redone. It was very upsetting, but I thought it was not typical, so I’ve decided not to write a review. Unfortunately, I was wrong. Episode 2 - November 2024. This November I needed more services from Wilson-Niblett Motors – General Motors Richmond Hill Service Department, such as: 1) Replace summer tires; 2) Figure out what’s causing the noise in the rear of the car. - I’ve asked about the total price for changing tires and was told $85 +tax I was billed $10 more, as Ricco added “gloves, acetylene, cleaner”, though he had never mentioned that customers pay extra for worker’s gloves and for the solvent. At the same time Ricco didn't even set the correct tire pressure! - As for the noise diagnostics: Ricco had never mentioned the price for this service, he just added another $95 to the bill. However, I doubt Ricco’s conclusion that the steering column is the source of the noise, as the noise is clearly coming from the back or from the center of the car. That’s why I can find only 2 words to describe Ricco’s performance: DISHONEST AND UNPROFESSIONAL More

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