Paul Z

DO NOT BUY FROM THIS PLACE. IT IS AN ABSOLUTE SCAM OF A CAR DEALERSHIP! I purchased a 2020 Toyota RAV4 from the sharpest rides. They promised the vehicle was in perfect cond IT IS AN ABSOLUTE SCAM OF A CAR DEALERSHIP! I purchased a 2020 Toyota RAV4 from the sharpest rides. They promised the vehicle was in perfect conditions with no issues. Once the vehicle was delivered to me at my home that is out of state from the dealership, it was delivered with the "check engine" light on. I took it to my local Toyota dealership and was informed it had multiple issues that totaled over $1200. The fog lights also didn't work that l had to purchase new bulbs for as well as the vehicle was said to not have been in any accidents, but the whole passenger side has had body work and a bad new paint job. There is over spray and you can see the bad paint and body work. I have tried multiple times to reach the dealership management with no luck. When I call and ask for a manger, the multiple people that answer the phone, confusingly don't know who their managers are nor do they have an email for managers. I have emailed my salesperson multiple times with no response. I can't get anyone to talk to me about the issues I have. I reached Shavel in customer service and he said that they would cover all the fees, but he has been avoiding my calls now. The last time we spoke, he said his manager Paulie would only cover $500 of the fees, but now Shavel won't answer my calls. This is the shadiest business l've ever dealt with. They avoid my calls and never return my calls. I baught a $30k problem and they are not taking any responsibility for their actions of selling me a bad vehicle. I just want a manager to call me and be financially compensated for their negligence. More

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Warning, bait-and-switch. I called about a 2018 Toyota Sienna listed for 19k both on their dealership website and on CarGurus. I confirmed the price and scheduled a test drive I called about a 2018 Toyota Sienna listed for 19k both on their dealership website and on CarGurus. I confirmed the price and scheduled a test drive, as well as an appointment for my mechanic to inspect. A few hours later, the dealer increased the price by 3k on their website. I called about it and the salesman, Mario, gave me his word that they'd honor the original price (he did not explain the increase). I show up for the test drive the next business day, and the price had been increased again by another 3k. So the car is now 6k more than it was listed for when I called—a 33% increase—and now they're sticking to that price. Moreover, Mario, my salesman, was nowhere to be found. He skipped our appointment. The car wasn't ready when I got there, and when they finally rolled it out for me, it wasn't so much as rinsed off. It had dead leaves stuck in the doors and the trunk, and was so dusty someone had written some words in the dust on the hood. Interesting behavior. For added context, the car had been for sale for 220 days, and the price had dropped month by month to where it was when I called. Yet, the first GM I interacted with, trying to ask about the price increase and why I wasted a morning coming out under false pretenses, Paul (pictured, pink shirt), claimed the price I saw was a "glitch," and said the computers were to blame. Then, rudely and out of nowhere, this Paul guy told me I should have come in the day of the "computer glitch" if I wanted the computer glitch price. He then told me to have a nice day and walked off. Again, an interesting choice to be rudely aggressive towards a customer who has a legitimate question about why they're playing games with the price. Another guy, Darryl (pictured, black jacket), came out and claimed the price drop was a human error. When I said that contradicted what Paul had said (and that human error also seemed odd since the car wasn't selling and anyone could see the price dropping month over month the last 8 month), told me, "I guess you never make mistakes, right?" Again, an interesting choice to let his ego get the best of him and insult a customer who showed up early for his appointment to check out their vehicle at a price I confirmed beforehand. Rude, immature behavior from these salespeople. Neither individual cared that Mario, or the GM he said he spoke to, had given their word on the price.  What a nightmare experience from start to finish. I got these goofballs down to 21k after arguing for an hour, but the inspection revealed the car needs 5k worth of work. Embarrassingly for the dealership, the car's tires were showing mesh. No wonder it hasn't sold. They made a bade decision at auction and want to pass that bad decision on to their customers. They lied on the phone, they lied in person, and I'm sure if they reply to this review, they'll lie here as well. More

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HORRIBLE! !!! 20K FOR A BMW THATS BEEN IN THE SHOP LONGER THEN WE HAVE OWNED IT!!! ALREADY MAKING PAYMENTS ON A xxxxx!! NEVER A STRAIGHT ANSWER JUST A BUNCH OF !!! 20K FOR A BMW THATS BEEN IN THE SHOP LONGER THEN WE HAVE OWNED IT!!! ALREADY MAKING PAYMENTS ON A xxxxx!! NEVER A STRAIGHT ANSWER JUST A BUNCH OF BULL!!!! More

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Greatest experience I have each time. Repeat customer. Pauly and Frenchy always have our backs. Repeat customer. Pauly and Frenchy always have our backs. More

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Kay Jones was an awesome sales rep he really helped me out a lot and got a good deal for me! Love this place they really take care of you here! out a lot and got a good deal for me! Love this place they really take care of you here! More

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Worst dealership experience ever! Bought a 50k truck from them and have had nothing but problems getting my trade in payed off, check engine light on, poor customer service. They lied Bought a 50k truck from them and have had nothing but problems getting my trade in payed off, check engine light on, poor customer service. They lied to me about the bank, about the numbers, and about the scam warranty that was "included". Be warned, this place is a fraud. They will lie to you about everything and steal your money after dragging their feet to pay your loan off. They owe me money on the loan payoff amount difference. They paid a different amount than what was on the sales contract. Turned off the check engine light without doing any repairs, and said they fixed it. Not true. They even lied about the bank and interest rate. This is not okay. Don't even call them. Avoid at all cost. Even if they have your perfect vehicle. They are participating in fraud. More

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What a great experience. I have taken 4 people to buy a car. All four are happy. The owner was so attentive and help mt widow daughter in law with a great deal on the purcha I have taken 4 people to buy a car. All four are happy. The owner was so attentive and help mt widow daughter in law with a great deal on the purchase of a car. THANK YOU FOR YOUR HELP... GOD BLESS YOUR BUSINESS AND ALL WHO WORK FOR YOU. FROM Esther Contreras. More

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Do not buy from here most employees are super rude and are knowingly selling cars with problems and when u try to fix a problem they will tell u its not there problem basically and they won't fix the iss are knowingly selling cars with problems and when u try to fix a problem they will tell u its not there problem basically and they won't fix the issue More

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My experience at The Sharpest Rides was professional, personal and surprisingly fun. My man Chauncey took graceful care of my girlfriend and I. We got wined and dined with pizza and soda. Candice at fina personal and surprisingly fun. My man Chauncey took graceful care of my girlfriend and I. We got wined and dined with pizza and soda. Candice at finance is very detailed in her work and made sure, I knew what was going on! No complaints coming from me. Bought a 2017 Subaru with only 10k miles for around $15,000 and I couldn’t have been happier driving away!! More

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Our experience was amazing! Very helpful, friendly, and truly wanted to help me get the best deal! French walked the whole lot with me over and over to make sure I found a car I loved! Highly recommend!! truly wanted to help me get the best deal! French walked the whole lot with me over and over to make sure I found a car I loved! Highly recommend!! More

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