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Norm Rosen
Norm Rosen at Earnhardt Hyundai North Scottsdale
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Norm Rosen

Service Advisor

Earnhardt Hyundai North Scottsdale

8445 E Frank Lloyd Wright Blvd.
Scottsdale, AZ 85260

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4.8
81 Reviews
4.8

81 Reviews

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81 Reviews of Norm Rosen

June 10, 2024

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Employee Rating

A/c went out- an emergency in AZ in the summer. Norm got me in promptly for a/c repair combined with regular service. All seems to be working well now. Excellent, responsive service. More

by william.dixon
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Yes
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Jun 11, 2024

Earnhardt Hyundai North Scottsdale responded

william.dixon, thank you for sharing your positive experience with our services! We understand how crucial it is to have a functioning A/C in AZ summers. We're glad Norm was able to promptly assist you with the repair and regular service. Please don't hesitate to reach out if you need anything else. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

June 03, 2024

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Had service appointment this week. As usual everything was done as needed. Norm took care of me and it's always great to work with him. It's the only place I go! More

by bluesgirl520
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Yes
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Jun 04, 2024

Earnhardt Hyundai North Scottsdale responded

Hi bluesgirl520, thank you for sharing your positive experience with us! We're thrilled to hear that Norm took great care of you during your service appointment. We appreciate your loyalty and look forward to serving you again in the future. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

May 18, 2024

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Excellent facility, great service. As always, kudos to Norm Rosen, top service adviser. Thank you. More

by uncle
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Yes
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May 20, 2024

Earnhardt Hyundai North Scottsdale responded

Thank you, uncle, for sharing your positive experience with us! We're thrilled to hear that you had a great visit and that Norm provided top-notch service. We appreciate your kind words and look forward to welcoming you back in the future. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

April 20, 2024

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Norm my service advidor was great and explained all of the service items are very clearly. More

by dheymann3
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Yes
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Apr 22, 2024

Earnhardt Hyundai North Scottsdale responded

Hi Dheymann, thank you for taking the time to share your feedback! We're thrilled to hear that Norm provided you with excellent service and made sure everything was explained clearly. We appreciate your kind words and look forward to serving you again in the future. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

March 09, 2024

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Good service! On time and was pretty quick for the once over they give the car. Norm was great and I’d recommend him to anyone. More

by Ted
Recommend Dealer
Yes
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Mar 11, 2024

Earnhardt Hyundai North Scottsdale responded

Hi Ted! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Norm provided you with great service and that you were satisfied with the quick service. We truly appreciate your recommendation. We look forward to serving you again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

January 18, 2024

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Service excellence and welcoming attitude make Earnhardt an exceptional dealership and a pleasure to do business with. We highly recommend them ! More

by Jaa
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Yes
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Jan 19, 2024

Earnhardt Hyundai North Scottsdale responded

Hi Jaa! Thank you so much for your kind words and for recommending us. We're thrilled to hear that you had a great experience with our dealership. If there's anything else we can assist you with, please don't hesitate to reach out. Have a wonderful day! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 16, 2023

Dealership Rating

Excellent Service Advisor. .... highly knowledgeable.... answered all my questions promptly and completely..... I always request Norm when I visit the Service Dept. More

by eastwood1
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Yes
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Dec 18, 2023

Earnhardt Hyundai North Scottsdale responded

Thanks for your kind words! We're thrilled to hear that Norm provided excellent service and was able to address all your questions promptly. We appreciate your loyalty and look forward to serving you in the future. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

July 26, 2023

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Employee Rating

Great service department and service advisers very satisfied with the experience. Serviced advisers top notch More

by RT
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Recommend Dealer
Yes

Other Employees Tagged: Jason Coburn

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Jul 28, 2023

Earnhardt Hyundai North Scottsdale responded

Thank you for your stellar rating, RT. We're lucky to have a great team & thrilled we delivered the quality service you deserve. Until next time! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

July 25, 2023

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Norm Rosen is an outstanding service writer. He is professional, knowledgeable, and updated me on the time to completion. Thanks for great service. More

by Poppy.glossner
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Yes
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Jul 26, 2023

Earnhardt Hyundai North Scottsdale responded

Thank you for your stars! We strive to deliver quality service and we're so proud of Norm for taking care of you. Visit us again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

July 15, 2023

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Service is white glove, best in customer service. Norm kept me informed of the progress and exact time frame for completion, in addition to offering available snacks and beverages. More

by Maxsk8rArnold
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Yes
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Jul 18, 2023

Earnhardt Hyundai North Scottsdale responded

Customer service is so important to us & we love to hear you left with a smile on your face. We hope your car is running like new! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

Jul 18, 2023

Maxsk8rArnold responded

Dad was born here in 1906 and knew the Honesty and Integrity of the Earnhardt family. It’s awesome to see that legacy of Ralph and Dale Earnhardt lives on surviving the decades of change here in Arizona. My father was the original owner of the Arnold Pickle and Olive Co., first licensed business in AZ in 1909, started in 1905 by my grand parents. “That ain’t no Bull!” Thank you for staying true to the Real meaning of hospitality and genuine customer service.

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