Norm Murn | Page 3

ignored bought a 2016 ram 3500 dually new from this dealer. brought it back with 600km on it for a bad vibration when on highway. Went for a drive with chief bought a 2016 ram 3500 dually new from this dealer. brought it back with 600km on it for a bad vibration when on highway. Went for a drive with chief mechanic to determine problem. He said it was tire issue balanced my tires. Issue still there took it back told nothing wrong. Booked a appt with the same guy the following week went for the same drive and determined that there was still a issue with the truck. He wanted to contact chrysler engineering to find any info he could on what might be causing the problem. He told me to leave it with him and he would get back to me. 10 weeks later still no call back. I called dealer customer service talked to Mike he called me back said still haven't heard from chrysler. 2 weeks later I e-mailed chrysler customer service to find out anything on this. They tell me no inquiry has been made. After a few e-mails with chrysler service they tell me that they have instructed the dealer to contact me. It's been 2 more weeks not even a call. This is the worst service or lack of service I have ever come across. This place has no integrity or commitment at all. My advice would be to stay away from this business. G Crawford More

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Fantastic experience! Couldn't be happier with my used Chrysler 300 purchase! Staff were fantastic and very helpful. Out of my comfort zone, I took a flight from Comox and Couldn't be happier with my used Chrysler 300 purchase! Staff were fantastic and very helpful. Out of my comfort zone, I took a flight from Comox and a cab from the south terminal of which was paid by the dealership as I did buy they car. Overall, it was a great experience! More

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My salesman norm was fantastic! Very honest and followed through on every detail. He was happy and friendly. It was a pleasure having him for a salesmen. I appreciat was fantastic! Very honest and followed through on every detail. He was happy and friendly. It was a pleasure having him for a salesmen. I appreciate honesty and sincerity and nirm has it all!! More

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Friendly, helpful and relaxing. Because the salesman that helped us (Norm) was very patient and did explain things well. Did have a few questions left but they were answered in a Because the salesman that helped us (Norm) was very patient and did explain things well. Did have a few questions left but they were answered in a professional manner. More

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Well Done!! Overall I was more than happy with the dealership and the employees I had contact with. There is a fine line between being overly friendly, which come Overall I was more than happy with the dealership and the employees I had contact with. There is a fine line between being overly friendly, which comes off as fake and an obvious act, and not friendly enough, appearing uncaring and disinterested. Norm did a great job. After the initial uneasiness, knowing that I was about to spend a lot of money, and not wanting to pay way more than I had to on perceived inflated prices, Norm was able to settle my nerves. Norm negotiated fairly and did his best to make me feel good about the deal. In the end, Norm is someone I could see staying in contact with and not hesitate to send a friend to see about a vehicle. The managers I spoke with, Steve and Mike, were very easy to talk to and Janine the finance manager was super friendly and walked us through all the paperwork. More

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A very good dealder The dealer is very serious and responsible, enthusiasm about service. He found vehicles on our requirements and explained things to us. Final we are The dealer is very serious and responsible, enthusiasm about service. He found vehicles on our requirements and explained things to us. Final we are glad to make a good deal. More

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The Best Customer Service...EVER!! Everyone at Langley Chrysler was very friendly, but Norm... he went above and beyond for us. Got us a great deal right within our budget. The place is Everyone at Langley Chrysler was very friendly, but Norm... he went above and beyond for us. Got us a great deal right within our budget. The place is so nice and they made our experience a smooth one. We would never buy another vehicle anyplace else. Thanks! More

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