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Nathan Cooke
Nathan Cooke at Diamond Chevrolet of San Bernardino
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Nathan Cooke

Service Advisor

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.5
192 Reviews
4.5

192 Reviews

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192 Reviews of Nathan Cooke

June 21, 2024

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Employee Rating

We were shown in all-wheel drive version of the vehicle that I ended up getting and that was what I was led to believe that I was getting unfortunately after we signed our papers which we should have seen More

by manage422
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Karl Bomar, Sean Henderson, Duc Nguyen , Kevin Hoover , Carlos

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Jun 25, 2024

Diamond Chevrolet of San Bernardino responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. If there is anything you would like to discuss about your experience, please feel free to contact me directly. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 21, 2024

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I would not recommend this dealership at all go to Tom bell the oil changes are cheaper More

by ramirezo98
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Recommend Dealer
No
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Jun 25, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 17, 2024

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Service was good, it’s my second time coming to this dealership definitely a bit better than my local dealership 👍🏻 More

by christianmaciel159
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Recommend Dealer
Yes
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Jun 19, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino for the second time! We appreciate your support and are thrilled to hear that you had a positive experience with us. We look forward to exceeding your expectations on your future visits. See you next time! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 14, 2024

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He was patient, courteous, knowledgeable and he cared about my concerns and the service was done in a reasonable time. More

by louwebb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Brady , Trish Wilson

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Jun 18, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words and for sharing your experience with us, Lou! We are thrilled to hear that you found our team patient, courteous, and knowledgeable. It's fantastic to know that your concerns were addressed with care and that the service was completed promptly. We look forward to welcoming you back to Diamond Chevrolet of San Bernardino in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 14, 2024

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Took my car in to have radio unlocked. Price for simple unlock procedure was outrageously high. After waiting a time, service person told me the unlock didn’t take. Then I was charged full More

by drgvas
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Recommend Dealer
No
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Jun 18, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. We understand your concerns and appreciate you bringing this to our attention. Please reach out to me directly so we can address your specific situation and work towards a positive outcome. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 08, 2024

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I am always treated with professional manner with courtesy Nathan acts like I a celebrity each and every time More

by Truly blessed
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Recommend Dealer
Yes
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Jun 11, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with us. We appreciate your kind words and are thrilled to hear that Nathan treated you like a celebrity every time. We look forward to welcoming you back to Diamond Chevrolet of San Bernardino. See you next time! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 06, 2024

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The servicio after i buy the car was so bad i buy a 2014 brand new car an i have already 5 issues and 7 visits to mecánic More

by Geronimo
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Eddie Brady , Trish Wilson

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Jun 08, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I'm disappointed to hear about the issues you've experienced with your car after your purchase. We value your feedback and would like to assist you further to ensure your satisfaction. Please feel free to reach out to me directly so I can address the concerns you've encountered. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 01, 2024

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Employee Rating

The service team will sit on your car for months and lie to you about why it’s not done. The mechanics are incompetent. Glorified parts changers. When they do repair your vehicle they leave the area greasy. More

by aadaire7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Karl Bomar, Eddie Brady , Trish Wilson

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Jun 04, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. We acknowledge your concerns regarding the service experience you had at Diamond Chevrolet of San Bernardino. We strive to provide top-notch service, and we're disappointed to hear that we fell short of your expectations. We take your feedback seriously and would like the opportunity to address this matter further. Please feel free to reach out to me directly so we can work towards a resolution. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 31, 2024

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The minute we arrived I was ask what was I there and right away they took care of my car and work on it right at that moment we were very please with the service you provide. More

by RBARRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karl Bomar, Eddie Brady , Trish Wilson

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Jun 03, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with us! I am delighted to hear that you were pleased with the service provided at Diamond Chevrolet of San Bernardino. I strive to provide efficient and excellent service to all our customers. Please feel free to share your experience with others, and I look forward to welcoming you back in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 30, 2024

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The customer service here is crazy awesome, the employees are all very helpful and friendly. Stop on by for some wonderful friendly customer service 🙂 More

by MARKISEKINGZEROOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Brady , Trish Wilson

Helpful
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May 31, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for the kind words about our customer service at Diamond Chevrolet of San Bernardino! I am thrilled to hear that you had a wonderful experience with our helpful and friendly team. I appreciate your support and look forward to welcoming you back in the future. Drive safely! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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