Dealership Experience
3 yrs
Industry Experience
28 yrs, 11 mos
58 Reviews
Write a Review58 Reviews of Mike Jones
June 19, 2024
Over the past several weeks I have had multiple conversations with multiple dealers trying to find the right truck at the right price. I located the vehicle I ultimately ended up purchasing on the conversations with multiple dealers trying to find the right truck at the right price. I located the vehicle I ultimately ended up purchasing on the Riata website and arrived early for a test drive. Henry Smith was my first interaction with any staff at Riata and he was happy to take me for a drive and answer my questions about the truck. He was knowledgeable about this particular vehicle and took time to explain the process for purchasing and introduced me to all of the parties that would assist me with my deal. Let's face it, buying a car is not a fast process. This transaction was completed in record time including the make ready of my truck. Henry was active throughout the entire process, and I found him to be very attentive to my downtime waiting for processing and paperwork, answering questions and pushing my purchase though. He was exceptional, friendly, attentive, and great to work with. I won't hesitate to refer friends to Riata and Henry specifically and look forward to working with him again in the future. More
Other Employees Tagged: Henry Smith, Edgar Cruz
May 31, 2024
Edgar Cruz Did an extraordinary job helping my wife and I find a new vehicle, for our family. He went above and beyond. He even help me install my kids car seats when my hands were occupied. I highly reco I find a new vehicle, for our family. He went above and beyond. He even help me install my kids car seats when my hands were occupied. I highly recommend him and the Riata dealership personnel. More
Other Employees Tagged: Edgar Cruz
May 04, 2024
We had a great experience with the team at Riata Ford. I've purchased vehicles at two other Ford dealerships in the Austin area, and this place I would come back to! Very pleased with Edgar and Mike! I've purchased vehicles at two other Ford dealerships in the Austin area, and this place I would come back to! Very pleased with Edgar and Mike! More
Other Employees Tagged: Edgar Cruz
April 03, 2024
Leadership sales team needs customer service training. Junior Sales team is Micro managed. Typical sales Manager, let me walk out, then had junior sales rep call me. Ended up with a Lemon Junior Sales team is Micro managed. Typical sales Manager, let me walk out, then had junior sales rep call me. Ended up with a Lemon More
Other Employees Tagged: Michael Jackson, Oscar Pulido, Randall Cates , Julie Chen.... very motivated, led by bad management
April 02, 2024
Everything was great all Done when got there Edgar did great showing me features great great showing me features great More
Other Employees Tagged: Edgar Cruz
March 15, 2024
everyone was so helpful and courteous , made the process so easy. will recommend this dealership to friends and family. so easy. will recommend this dealership to friends and family. More
Other Employees Tagged: Michael Jackson , Julie Chen
March 12, 2024
The personal at Riata Ford were very professional and accommodating to my situation. Will recommend. accommodating to my situation. Will recommend. More
Other Employees Tagged: Jeff Ledesma, Henry Smith , Khardiata Ifill
March 04, 2024
Amazing customer service! Very helpful and such a wonderful experience. Will definitely tell my relatives about this dealership! Very helpful and such a wonderful experience. Will definitely tell my relatives about this dealership! More
Other Employees Tagged: Henry Smith, Joe Vanek , Maddy