Mike Haverl

Very professional dealership the work was done on time and what they said they were going to do and what they said they were going to do More

by DJBRUNETTI66 Verified Customer Verified Customer

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I use the same girl named Courtney. She is attentive, polite and respectful. She listens to my car issues and is knowledgeable about the vehicle and Kia in general. She is attentive, polite and respectful. She listens to my car issues and is knowledgeable about the vehicle and Kia in general. More

by NSHANA Verified Customer Verified Customer

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Ready when I dropped off my vehicle. Very impressed with video that was sent by Napoli showing the inspection and the work that needed to be completed. Very impressed with video that was sent by Napoli showing the inspection and the work that needed to be completed. More

by BARBARATEDGAR Verified Customer Verified Customer

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My experience was great. I loved the text updates and the video of the work completed. Jennifer was amazing. She took care of me( from a restaurant recommendation to the car I loved the text updates and the video of the work completed. Jennifer was amazing. She took care of me( from a restaurant recommendation to the car wash). I appreciate all of the little things that made my wait comfortable and the work completed as quickly as possible. More

by jennorr Verified Customer Verified Customer

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Very helpful an fast i was in an out of there great people love my car people love my car More

by B3ntfrank418 Verified Customer Verified Customer

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Courtney, my service advisor, and Ruben, the service manager, both went above and beyond to help my get my car back on the road the Friday before the Memorial Day holiday. I showed up hours later than manager, both went above and beyond to help my get my car back on the road the Friday before the Memorial Day holiday. I showed up hours later than Courtney had me scheduled for but one of their techs agreed to stay late on a holiday Friday to help me. This is an amazing group of people working the service department at Napoli in Milford ct. They are not my regular dealership but I think I should reconsider that decision and start having their service department take care of all my Kia vehicles. More

by RETRORIDER Verified Customer Verified Customer

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The recall service was completed in the amount of time I was told it would be. However the customer service rep was very rude, not only to us but to another customer and co worker. When working with people was told it would be. However the customer service rep was very rude, not only to us but to another customer and co worker. When working with people you can’t be so unpleasant. I’ll definitely take the long ride to Wallingford from Shelton next time. More

by mike Verified Customer Verified Customer

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Their customer service is fantastic. and willingness fo please the customer is fantastic and not paralleled. and willingness fo please the customer is fantastic and not paralleled. More

by Bill Perugini Verified Customer Verified Customer

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Very nice people. Always pleasant and smiling. Courtesy throughout and was shown the video of the car which was nice. Always pleasant and smiling. Courtesy throughout and was shown the video of the car which was nice. More

by CCAMACPA Verified Customer Verified Customer

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Jennifer Rios was kind, understanding and caring. She has great customer service skills and I will recommend her . She has great customer service skills and I will recommend her . More

by Happy Customer Verified Customer Verified Customer

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