Mike Hannafin

Excellent all around customer service! Efficient and a pleasure to deal with! Waiting area clean & comfortable. Efficient and a pleasure to deal with! Waiting area clean & comfortable. More

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I warn everyone to please stay away from this location for service. If you absolutely have to go here, I would avoid working with both Nathan Haugh and Mike Hannafin. They treated both me and my father wi for service. If you absolutely have to go here, I would avoid working with both Nathan Haugh and Mike Hannafin. They treated both me and my father with very little respect and when they did not get their way, they became vulgar and belittling. Mercedes Benz was fixing my dad’s van and it’s been in and out of their repair shop for the past year. They tried fixing it for the first time last summer then returned it to us but when we got it, the issue was still there. It was a weird noise with the engine when you start. Anyways we brought it back, they tried to fix it again, returned, same issue. Then again this last time. This last time was 4 months. They said the issue has been fixed but when my dad went to pick it up, he still heard the noise and wanted to keep it there until they figured it out. They said there's nothing else they can do and won’t fix it further even though it’s under warranty. They also noted that because the car was old and essentially worthless, they believe "that's just the way it will sound". This is something I heard for the first time after a year of repairs. When they were fixing it, they gave us a loaner car. They didn't want to make any more fixes on my dad's van and demanded that we returned the loaner car back. At this point, we were in contact with Mercedes headquarters who said they would get back to us within the next few days regarding this issue. Nathan and Mike didn't care. They basically called a few days later and said that if we don’t return the car within an hour, they would file a police report and say it has been stolen. I reached out to the police department and they said a police report was never filed. My dad then saw on the camera (since he wasn’t home) that they drove to our house, walked into our driveway and drove the car off. Since my dad owns a small business, it is crucial that he has a van to be able to work. We picked up the van the same day however within the next few days, the check engine light went off. We are now searching for a new van. I am creating this post to share awareness and visibility so that no one else has to experience what we went through. I have documented this entire journey and I am more than happy to share any additional details with anyone who's interested. More

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I’m so impressed with everyone at Flagship! My Product Specialist, Dumitru was professional, knowledgeable and personable. Gil, the sales manager was excellent and explained all the options in My Product Specialist, Dumitru was professional, knowledgeable and personable. Gil, the sales manager was excellent and explained all the options in great detail. And the Product Concierge, Tony, explained everything about the total operation of the car and made it a lot of fun! Overall just an impressive organization! More

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ROTTEN DEALERSHIP. REFUSES TO ACCEPT PARTS RETURNS. BANISHES YOU FROM THE DEALERSHIP IF YOU SHOULD DARE REQUEST A RETURN DUE TO A DEFECTIVE PART. ARROGANT, PATHETIC REFUSES TO ACCEPT PARTS RETURNS. BANISHES YOU FROM THE DEALERSHIP IF YOU SHOULD DARE REQUEST A RETURN DUE TO A DEFECTIVE PART. ARROGANT, PATHETIC MANAGEMENT. DON'T BUY ANYTHING FROM THIS DEALERSHIP. LEAST OF ALL A CAR (used or new). WORST DEALERSHIP EVER!!! More

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Horrible service experience ! Got treated with no respect and denied service, because of personal reasons i believe, from the service director MICHAEL HANNAFIN! Horrible attitude Got treated with no respect and denied service, because of personal reasons i believe, from the service director MICHAEL HANNAFIN! Horrible attitude, 0 communication skills! He is a very rude person! I dont know what he has against me personally! Made me very uncomfortable and not welcome! I have bought more than 6 cars at this dealership and referred dozens of people there, not once he made me feel welcomed! Rude rude person! More

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My experience at the Mercedes dealership was wonderful. They did a great job! Also, they kept me informed as to what they were doing and what the price was going to be before they did the job. They did a great job! Also, they kept me informed as to what they were doing and what the price was going to be before they did the job. More

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Steven Lopez is a great service advisor, most attentive, communicative, professional and helpful. He makes the process easy. communicative, professional and helpful. He makes the process easy. More

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Did a great job. Made the experience painless. Even got us a ride to work. Made the experience painless. Even got us a ride to work. More

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the Service at Flagship motors is absolutely first class there no delay they take care of the problem. They wash the car, clean the interior and you’re out in a short time.. It’s a pleasure to go there. Fra there no delay they take care of the problem. They wash the car, clean the interior and you’re out in a short time.. It’s a pleasure to go there. Frank Serio, a happy customer of Flagship Motorcars!! More

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Renan in service always takes great care of me. Truly the best or nothing. Thank you Truly the best or nothing. Thank you More

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