Mike Cullen

AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 133 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well. More

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I highly recommend avoiding purchasing or servicing a vehicle here. Within 3 months of owning a 2024 Durango it needed a cluster repair and has now been at the dealership for 6 weeks. 4 weeks after it wa vehicle here. Within 3 months of owning a 2024 Durango it needed a cluster repair and has now been at the dealership for 6 weeks. 4 weeks after it was there, we found it had sustained damage to the back end. The dealership's response and management of the issue have been poor, showing complete disregard towards customer care. They don’t respond to calls, emails or letters, nor have they provided any consistent updates on the repairs or the damages. They refuse to take responsibility, insisting it is our responsibility to repair the damages and are refusing to provide information on the incident. Their customer service is extremely lacking, showing disregard for customers after a purchase. This experience has been beyond disappointing. More

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Friendly and knowledgeable staff and efficient service! We are 3 time repeat customers and will be back. Colleen and Sherry are fantastic to work with! We are 3 time repeat customers and will be back. Colleen and Sherry are fantastic to work with! More

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Colleen was amazing went to a few other dealerships and wasn’t sold with what was available, the price, and reliability. I enquired online about a few models of Dodge Rams and was responded to promptly. wasn’t sold with what was available, the price, and reliability. I enquired online about a few models of Dodge Rams and was responded to promptly. We set up a time to come in and she already had two trucks to choose from. One of them was exactly what I was looking for and within my price range. There was an issue that raised concerns but the dealership, sales lady Colleen, and managers all came together to hit a home run. ~Signed: A happy truck owner :) More

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Great to work with. Colleen was upfront and open about everything. No pressure and worked with me on a few options to help me with my decision. Colleen was upfront and open about everything. No pressure and worked with me on a few options to help me with my decision. More

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We’ve been doing business with this dealership since 2018. From sales to routine oil changes, the entire staff has been friendly, accommodating and efficient. Colleen and Sherry went above and beyond to 2018. From sales to routine oil changes, the entire staff has been friendly, accommodating and efficient. Colleen and Sherry went above and beyond to ensure that everything went smoothly with the trade in of our caravan, and the purchase of our new truck. We couldn’t ask for a better sales team! More

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Welcoming staff who dealt with us with patience and courteousness. Very happy with the whole process of leasing a great vehicle. courteousness. Very happy with the whole process of leasing a great vehicle. More

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Great experience! Colleen was very helpful and made the experience very enjoyable. I would highly recommend going to see her for your next vehicle purchase. Colleen was very helpful and made the experience very enjoyable. I would highly recommend going to see her for your next vehicle purchase. More

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Fraser Chrysler Dodge Jeep Ram dealership is one of a kind. I especially loved and greatly appreciated the very welcoming and friendly staff and even more so, Colleen Harnack sales and leasing specialist kind. I especially loved and greatly appreciated the very welcoming and friendly staff and even more so, Colleen Harnack sales and leasing specialist. She was an amazing rep. She made everything very understandable. She was caring, open and honest the whole way through. She also made buying a car enjoyable and very quick. She was beyond helpful and willing to do whatever had to be done to make my day just that much better. Colleen Harnack? The world definitely need more people like you in this world. I thank you so, so, so much for everything you have done for me in purchasing my very own vehicle. You are a blessing and very appreciatiated. Thank you. Sincerely David .R. More

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Professional fast. Safe. Nice job in a tough time. You guys always deliver great service when I come in. That’s why I keep coming back guys always deliver great service when I come in. That’s why I keep coming back More

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