Michelle Harper | Page 3

Michelle Harper in the service Dept is always upbeat when your vehicle is checked in. She always keeps you informed if there is extra in a pleasant manner. I give her 5/5 your vehicle is checked in. She always keeps you informed if there is extra in a pleasant manner. I give her 5/5 More

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My customer service was excellent by Michelle Harper. I give her a 5/5. For best customer service. Michelle was very professional and caring throughout my visit with my car in the service center. Sh I give her a 5/5. For best customer service. Michelle was very professional and caring throughout my visit with my car in the service center. She has a 100% in her customer service. More

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Michelle Harper is always an absolute pleasure to deal with in the service department! She is super friendly and accommodating not to mention informative! I always know exactly what's going on with my veh with in the service department! She is super friendly and accommodating not to mention informative! I always know exactly what's going on with my vehicle, when it will be done, and I am always updated along the way as other recommendations arise. Dropping my vehicle off and picking it up is always a breeze too! Michelle always makes my service appointments delightful. More

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This is the fourth vehicle from Harris Kia, and our second from Bryan Bare. When we showed up looking for cars Bryan even remembered us from last time! He was informative and relatable. He helped u second from Bryan Bare. When we showed up looking for cars Bryan even remembered us from last time! He was informative and relatable. He helped us get informed on the new car, and guided us to government rebates. We would buy this exact car again, it has been better than expected for us. We have been using Kia service department since our first purchase and the have been fantastic and accommodating. Michelle is always there to discuss the work being done. The supporting staff have also been polite and helpful. I would recommend anyone looking for a vehicle to reach out to Bryan at Harris Kia. More

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Horrible experience at this dealership Had to bring in the car 5 times as they kept forgetting to put gaskets back on, the fuel cap back on, the air intake tube back on after service. the car 5 times as they kept forgetting to put gaskets back on, the fuel cap back on, the air intake tube back on after service. More

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I had the most exceptional experience when I took my car in to be serviced! All of the women who helped me were incredible; they were open and honest and friendly and so non-judgemental about my lack of car in to be serviced! All of the women who helped me were incredible; they were open and honest and friendly and so non-judgemental about my lack of car knowledge. They were patient when explaining things to me, understanding, so thorough, and so compassionate. The work that was done on my car was phenomenal, they caught really dangerous problems that I wasn’t even aware of and they fixed them in a remarkably short time. This dealership is such blessing to find, I am so glad I have a place I can bring my car with such hardworking and trustworthy staff! More

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Happy with our trade in. Jeff is a great salesman not too pushy and honest. Cameron made numbers work in our favour. Thank you harris kia! Jeff is a great salesman not too pushy and honest. Cameron made numbers work in our favour. Thank you harris kia! More

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I find the team very trustworthy and honest. Always open to communication and understanding where the client is coming from. Thank you to Jacob for going above and beyond to give me a great expe Always open to communication and understanding where the client is coming from. Thank you to Jacob for going above and beyond to give me a great experience after I purchased my first vehicle! More

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Friendly staff. Accommodated all my needs. I got the car I wanted at an affordable price. Accommodated all my needs. I got the car I wanted at an affordable price. More

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Hi Dave,Just wanted to share our experience with you Hi Dave, Just wanted to share our experience with you over the last week. Last Friday, Susan and I were driving back from Comox to Parksville wh Hi Dave, Just wanted to share our experience with you over the last week. Last Friday, Susan and I were driving back from Comox to Parksville when our engine light came on. I said to Susan I would call Kia when we got home. As we approached Bowser, I got messages for Check Automatous Braking, Check Smart Cruise Control and 4 warning lights came on. We stopped at the Nile Creek beach access and turned the car off. I phoned the service department at 1:30PM. They said they could get me in at 3:25PM. When we pulled out of onto the old highway and went about 1/2 KM, a message “Turn off the engine” came on. I pulled over and restarted the car. It took Riley the better part of an hour to diagnose the problem as a faulty crankshaft sensor. Michelle advised me of the issue and said the car was OK to drive but if all the warnings lights started to flash, have the car towed in. She ordered a part and it would be 4-6 weeks before it arrived. The ride home was very rough and jerky and I had no power to go up the hill outside of Nanoose and the car slowed to 60kph with the petal to the metal. We didn’t go anywhere over the weekend until this past Wednesday when we had to go to Nanaimo. On the way, a message “Turn off the Engine” and “Check hybrid system” came on. After a restart we continued to Nanaimo and back home. Yesterday (Thursday) Susan was running errands around Parksville and twice had to restart the engine in the space of 1/2 KM. It unnerved her completely. When she got home I called Michelle and informed her the car was not drivable. She said to call roadside assistance and have the car towed in. I asked for a courtesy vehicle. She said she needed to see if one was available and would get back to me. Yes a vehicle was available. I made arrangements to get the car towed in and said I would be by today (Friday) around 1-ish to pick up the courtesy car. At 12:45 just before I left home, I got a call from Jacob to tell me that our car was ready to go. I was stunned. I had my neighbour drive me in. It turns out it was the camshaft sensor and not the crankshaft sensor. They snagged one from a 2022 model on the lot and installed it our our 2019. The car was washed and vacuumed and fully charged up. The ride home - wow - hadn’t had that sort of get up and go in several months. Anyway I just wanted to let you know that Susan and I were very pleased with how your team handled the whole experience and I want to express our gratitude and thanks to Michelle, MacKenzie, Jacob, Steve, Jeff and Riley for going above and beyond. I am sure others of your team had a hand in this and also express our thanks to them as well. More

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