Michelle Harper

I had an oil change scheduled at Harris Kia in Nanaimo. Upon taking my vehicle in, I was informed that all four tires needed to be replaced. My vehicle is a 2021 model with fewer than 30,000 km, so I found Upon taking my vehicle in, I was informed that all four tires needed to be replaced. My vehicle is a 2021 model with fewer than 30,000 km, so I found this claim highly questionable. They provided a photo of one tire showing weather damage (despite my request for photos of all four), but I never received the rest. I intended to replace the tires at another location, but I was told I would have to sign a waiver stating that, if I declined, it could affect my insurance coverage in the event of an accident. I asked to retain at least one of the original tires, but this was refused—I was not allowed to keep any of them. Later, I discovered that the tires were still under warranty, but Harris Kia kept the warranty tires and required me to purchase new ones. Unfortunately, the new tires were defective. They had internal wire separation, and it felt as though they were attempting to take advantage of me—particularly as a young woman—by selling me faulty, possibly old tires. Since then, I have been dealing with persistent shaking issues, which began immediately after the new tires were installed. I have had to have them balanced every 1–2 months for the past nine months with no resolution. Eventually, I took the vehicle to another Kia dealership. Their manager immediately noticed the issue by feeling the tires and confirmed it when the vehicle was put on a hoist—every tire had split wires. These tires had less than 10,000 km on them. Since the tires were purchased through Harris Kia, and the warranty is held there, I returned to them. On the drive there, the shaking was so severe I feared a tire might detach, causing a serious accident. Yet, their mechanic reported only a "slight wobble" and took no further action. This issue has been ongoing for nine months, and the same balancing procedures were repeated without success. I was charged another $180 for a diagnosis, despite specifically requesting the same hoist inspection the other Kia performed. Their top mechanic failed to identify the problem, and within 10 minutes of leaving, the shaking resumed. More

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Brought my car in for a recall. When i picked up the car, the door handle was broke. They refused to take responsibility for it. I asked to talk to service manager and was told she When i picked up the car, the door handle was broke. They refused to take responsibility for it. I asked to talk to service manager and was told she was not in, i would receive a call later. The next minute i had my wife call and she was immediately put on phone with service manager. They are liars and completetely unprofessional. More

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After I bought my EV from this dealership they contacted me many times to come in for an oil change?!?! With less than 10000 km. they said they found that I needed a brake job and a wheel alignment. The com me many times to come in for an oil change?!?! With less than 10000 km. they said they found that I needed a brake job and a wheel alignment. The computer printout that showed I needed the wheel alignment had nothing on it that identified it as my vehicle. When I reported that to the service manager she just said that maybe they should find a way to remedy that!! There is not a lot of costly maintenance for an EV so they just make it up. I will never deal with them again or recommend the to anyone. More

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One of the better service departments I've dealt with and Michelle Harper is a great person to deal with. Always a smile and a happy greeting. Michelle Harper is a great person to deal with. Always a smile and a happy greeting. More

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The past month, Michelle Harper has been a light guiding me through such a stressful time. Not only keeping me informed about what was going on with warranty questions, taking care of all of my worries abou me through such a stressful time. Not only keeping me informed about what was going on with warranty questions, taking care of all of my worries about the hows and whens regarding fixing up my Kia soul (affectionately called yoda), but for being a comforting genuine person. In the midst of all the stress of my car stuff and a family emergency, she was a constant source of "I've got this for you" and she did. When I felt like I was taking care of everyone, Michelle made me feel like someone was taking care of me. That isn't just a reflection of her job, that is a reflection of the stellar person she is. I will always be grateful for her. More

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Michelle was very personable, fun, professional and could definitely deliver bad news like a champ! could definitely deliver bad news like a champ! More

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Michelle Harper was a very friendly face checking my car in And smiling again checking me out thank you in And smiling again checking me out thank you More

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I have been in my life experience in various service businesses. Michelle is one of the best. businesses. Michelle is one of the best. More

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It is always a pleasure dealing with Michelle Harper. Friendly, welcoming, greets customers with their first name and ensures that they are in good hands. Friendly, welcoming, greets customers with their first name and ensures that they are in good hands. More

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Michelle Harper is is a great communicator and always easy to work with. Michelle is friendly and welcoming from the moment you drive through the doors. easy to work with. Michelle is friendly and welcoming from the moment you drive through the doors. More

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