Michael Lindner
Michael Lindner at Ken Ganley Kia Mentor
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Michael Lindner

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.9
66 Reviews

Dealership Experience

2 yrs, 3 mos

4.9

66 Reviews

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66 Reviews of Michael Lindner

June 10, 2024

Dealership Rating
Employee Rating

Mick Lindner is always a huge help in service - has had visibility of engine issue and ensured that problem was fixed under warranty. More

by Heather B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2024

Ken Ganley Kia Mentor responded

Thank you for letting us know about our great staff we have here and if we can help in the future please let us know.

June 06, 2024

Dealership Rating
Employee Rating

No updates. Very long wait. Too many appointments made at the smae time. Be going to PRESTON. More

by jfam126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 07, 2024

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 28, 2024

Dealership Rating
Employee Rating

Very professional staff, the gentlemen that assisted me was helpful and very very customer focused. More

by ted.brink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Brian Snowden, Kyle Eddy , Rebecca Banks, Chelsey Padula, Zach Piotrowski, Michael Ross

Mar 30, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 09, 2024

Dealership Rating
Employee Rating

The dealership has changed since I bought my first car but the service dept and people are all still very nice and very helpful. Always making sure everything works and is has been done satisfactory. More

by marleneabkemeier62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Brian Snowden, Kyle Eddy , Rebecca Banks, Chelsey Padula, Zach Piotrowski, Michael Ross, Tim

Mar 11, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 09, 2024

Dealership Rating
Employee Rating

Mentor kia staff are friendly and professional. I have needed to reschedule my service appointment, and Hank has been very helpful. More

by s.arvin1267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Brian Snowden, Kyle Eddy , Rebecca Banks, Chelsey Padula, Zach Piotrowski, Michael Ross

Mar 11, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 06, 2024

Dealership Rating
Employee Rating

Mike Linder was great! His communication and demeanor are very professional and welcoming. Glad to have my work done there. More

by patfaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2024

Ken Ganley Kia Mentor responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

March 06, 2024

Dealership Rating
Employee Rating

Quick and efficient service dept. staff was extremely helpful and pleasant to work with here More

by suembernhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris , Nathan Schimmels

Mar 13, 2024

Ken Ganley Kia Mentor responded

Sue, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 04, 2024

Dealership Rating
Employee Rating

Terrible experience. Overcharge for parts. Charges over $100 more than Kia’s own website. Poor customer service. Didnt even wash my car afterwards although they tol More

by rizzomb
Recommend Dealer
No

Other Employees Tagged: Nicholas Zaucha

Mar 08, 2024

Ken Ganley Kia Mentor responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at (440) 953-1000 ext 221 so we may assist you in moving forward towards a resolution.

March 01, 2024

Dealership Rating
Employee Rating

I'm new to the dealership and my soul is a 2010. I appreciate your friendly and concerned staff understanding that I want to keep my car and are willing to help me do that. Thanks. More

by My Baby Girl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2024

Dealership Rating
Employee Rating

Ken Ganley did excellent job on my car. Things were done in a timely manner to my satisfaction More

by tnt6262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Erica Hughes, Brian Snowden, Kyle Eddy , Rebecca Banks, Chelsey Padula, Zach Piotrowski, Michael Ross

Mar 02, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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