Michael DelPeschio

DO NOT RECOMMEND! worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. i called the dealership and was told to bring it in to be looked at. they said there was nothing wrong and i was sent away. the noise got louder before i made it home that same day. i got my car looked at by my own mechanic and was told my breaks and rotors were warped from over heating. i call the dealership back and told them what my mechanic said. they were willing to take a second look and replace them… maybe. i got my car towed back to the dealership and was told they only replaced my front rotors and break pads. i told them to replace them all like my mechanic recommended. brian told me my mechanic was just trying to scam me and was lying to me to make money off of me. he also was aggressive on the phone when i explained the full story and what my mechanic said. he refused to listen to my concerns and told me that my car was being sent back to me anyway. i then contacted taylor, who had sold me the car, and she helped me get my car looked at a second time. by that time i had left a review like i am now about what ive said above. Brian then called me and told me they wouldn’t help me unless i deleted the review. i deleted the review and scheduled my second appointment. when i scheduled with the service team, they answered all my questions and listened to my concerns. everything was good but the day of my appointment brian called me to let me know my appointment was canceled and if i wanted to know more i should call him. so i did, and he told me bc of the review that i was not someone they wanted in their dealership and i was no longer allowed to have my car serviced there. i paid for a warranty and the car wash/oil change package. i was told i can’t get refunded for it and i can’t use it at other subaru dealerships. i called and emailed for any information and no one ever answered my calls or emails. i got a case started with the dmv and they claimed they were responding to me the whole time. i tried to reach out to see if they had the wrong contact info but still nothing. this dealership has multiple complaints involving similar situations like mine. wonderful staff but terrible management. if i could give zero stars i would. More

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This dealership is the nicest one I’ve ever been in. The people are the friendliest, and I mean all of the people. Inside the building is super bright with lots of day light coming into the showroom. Th The people are the friendliest, and I mean all of the people. Inside the building is super bright with lots of day light coming into the showroom. Ther you will find a collection of Subarus from years back displayed up high . The lounge is very comfortable with a great layout and furniture. Everything looks and feels new and very clean. There’s one wall that has a very large living moss mural of sorts. It’s stunning.. all the employees sitting at desks have no walls around them closing them in. . Everyone is accessible.. even the area where the cars are being worked on is in full view . The owner/manager is accessible and friendly. I had the feeling that the employees there were happy with their jobs .. I rarely see that. I have had great service on my car a few times .. very little waiting time . I travel an hour to get to this dealership . It’s worth it for me.as it’s always a pleasant experience. More

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Maegan was awesome! Got my recall,oil change and new tires all completed in a timely manner. Bob Alvine runs a superb dealership I must say other dealerships should take Got my recall,oil change and new tires all completed in a timely manner. Bob Alvine runs a superb dealership I must say other dealerships should take note and tighten up More

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Tim & Phil were very helpful under difficult circumstances. I appreciate their professionalism and the orderliness of the dealership. It was a great experience overall. I highly recommend Premie circumstances. I appreciate their professionalism and the orderliness of the dealership. It was a great experience overall. I highly recommend Premier Subaru and would gladly buy another car from them. More

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We are returning customers to Premier Subaru. Ted and Jack were wonderful, polite and knowledgeable and very organized! They made purchasing a vehicle as stress free as possible. Jack were wonderful, polite and knowledgeable and very organized! They made purchasing a vehicle as stress free as possible. More

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