Michael DeFreitas

I was a walk in customer and felt at home right away. Chris and Avery were very helpful and respectful of what I was looking for, Chris gave me my options and gave great sincere advice. The main reason I Chris and Avery were very helpful and respectful of what I was looking for, Chris gave me my options and gave great sincere advice. The main reason I ended up dealing with Kia after shopping around, was really the personal touch and the team being authentic and themselves. This was the biggest selling point for myself. I will be back to these guys in the future. More

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Quick response to my queeries and resolution of the issues in a timely manner. I have the impresion that the staff really do care about their customers. issues in a timely manner. I have the impresion that the staff really do care about their customers. More

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Very professional, friendly, courteous staff. Not pushy. They listened to what we wanted and could afford and did their best to find a car for us. Good selection of vehicles. The after sale follo Not pushy. They listened to what we wanted and could afford and did their best to find a car for us. Good selection of vehicles. The after sale follow up was very good. More

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Got off to a bad start, in that the 2nd key was missing for 2 weeks after we picked up the vehicle , which was a week after we purchased it. After a week's worth of phone calls to sales and getting nowhere for 2 weeks after we picked up the vehicle , which was a week after we purchased it. After a week's worth of phone calls to sales and getting nowhere fast, I contacted Mike Defreitas and had the key within 2 days! I was most impressed with his service. I'm not in a position to rate the dealership as far as maintenance is concerned yet. More

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Thanks for the great service Mike and Colin. Look forward to doing more business soon ! Look forward to doing more business soon ! More

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The team at Lockwood are amazing, everyone from managers to the techs are very kind, and sincerely care about earr to the techs are very kind, and sincerely care about earr More

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Very happy with my purchase, mike and marco working tooth and nail to get me my car of choice and the best finance rates possible and nail to get me my car of choice and the best finance rates possible More

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DON'T GET YOUR CAR SERVICED- ITS A SCAM! Lockwood Kia is a company with body of lies and a staff which is truly unprofessional and irrational. I went for car servicing to them the 2nd time Lockwood Kia is a company with body of lies and a staff which is truly unprofessional and irrational. I went for car servicing to them the 2nd time and again they did not reveal the service fee and all the inclusions. You always get a unpleasant feeling once they give you the final price which is different than the one they have put on their service board. Shainne and Colin, Matt are the biggest liars of Lockwood Kia working under Michael who is protects them for all wrongdoings . Unfortunately, I had a really painful 12 months dealing with them during my order for Kia Telluride and now for servicing I always get nightmares dealing with their service team. Lockwood Kia sales and service dept both have zero customer retention ability nor do they have iota of product and features knowledge wonder how they even got hired. I had few instances where I asked them about my car concerns and safety issues but they don't listen and have no intentions to help or resolve my concerns. They make you sign on contract without including service fee and later claim that you signed the contract. So please beware and read their service contract a few times. These guys can go any extent to protect themselves(even call the cops and give false information and claims) when they know they are clearly on the wrong side of things. I am very dissapointed that I had to deal with them and won't make that mistake again ever in future. I urge people not to buy their vehicles from Lockwood Kia as you will also suffer during the waiting period and after that for servicing. Lockwood Kia dealership contract should be scrapped and they should be banned from any servicing jobs. I know they will deny all charges and come up with false information against me which I won't be surprised as they have a habit of doing this with their customers. More

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Great staff, great atmosphere. Smooth process while dealing with salesperson (Christopher G). Clean facility, Thanks for all the help. Smooth process while dealing with salesperson (Christopher G). Clean facility, Thanks for all the help. More

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We purchased a Kia Carnival from Lockwood and picked it up today. Our experience was fantastic from beginning to end. Mitch, Mike, Marco and Chris were all professional, courteous, honest and more than hel up today. Our experience was fantastic from beginning to end. Mitch, Mike, Marco and Chris were all professional, courteous, honest and more than helpful. I wouldn't hesitate to buy my next vehicle there as well. More

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